Training Lead

Role & responsibilities-

• Develop, update, and manage training programs for the account and collaborates with BFSI team on instructional design, content, projects, etc.
• Facilitate or co-facilitate trainings for new and existing resources using a variety of instructional techniques formats.
• Drive Domain across accounts in India teams.
• Actively participates in Due Diligence and transitions calls for new & existing scope of work.
• Manage coaching sessions with trainees and supervisors to achieve high performance levels.
• Works with quality assurance in monitoring resources while processing cases to provide appropriate coaching to ensure consistent procedures and standards, and overall partner performance to maximize customer satisfaction.
• Manage training administration to include training enrolment and class assignments, course evaluations and tests and develop appropriate reporting to manage program effectiveness.
• Assess and or adapt both current and new training needs to adapt to organizational changes and business needs.
• Work very closely with team members to solve process problems.
• Provide recommendations on any matters relating to improving the process.
• Manages knowledge base (which includes upkeep of training materials and records, finding innovative training methods etc.)
• Supports & designs ongoing and long-term improvement projects for career development.
• Documents all business-related employee interactions.
• Reviews and analyses reports, records, and data to meet and exceed customer and company objectives.
• Collaborates with all workgroups to resolve issues that impact internal and external Customers.
• Establishes operational priorities and strategies to meet and exceed business goals and Objectives.
• Effectively conduct meetings.

Preferred candidate profile

• Must have a bachelors degree in any stream.
• Certifications from The Institutes is added advantage.
• Knowledge of Property & Casualty
• Good critical and analytical thinking skills
• Effectively meets strict deadlines.
• Detail oriented and possess good organization skills.
• Effective written and oral communication skills and be able to maintain confidentiality.
• Demonstrated PC knowledge including Windows, MS Applications - Microsoft Word, Excel, and Outlook.
• Able to work rotational shifts with adherence to schedule a must, including evenings, weekends and overtime as necessary.
• Willingness to render extended hour/s as the need arises.
• Experienced as a Training SME and Trainer for 6+ years (Out of 6+ years, core trainer 4+ years).
• People Management experience- preferably handling a team of trainers, SMEs or quality reviewers/analyst.
• Can work independently in a team environment.
• Takes initiative and proactively seeks quality solutions through continuous improvement.
• Experience working with customers & Handling Escalations.