Training Lead - MFB

Main Accountabilities

• Training Program Planning Participation Management
  • Plan and execute the training calendar in alignment with business capability requirements and stakeholder inputs.
  • Drive end-to-end training participation including nominations, reminders, manager follow-ups, and attendance monitoring.
  • Ensure timely escalation and follow-up with employees and managers to maintain required participation levels.
  • Conduct structured Train-the-Trainer (TTT) sessions to build internal trainer capability.
• Training Governance, MIS Compliance
  • Maintain digital records of training attendance, feedback, reports, and program calendars in line with audit requirements.
  • Ensure training trackers are updated regularly and audit observations are addressed within defined timelines.
  • Monitor completion of mandatory compliance and functional learning modules across active employees.
• Capability Development Learning Delivery
  • Deliver and coordinate functional and behavioural training programs across key capability areas such as customer communication, operational processes, digital tools, and managerial effectiveness.
  • Ensure structured learning coverage for frontline employees based on grade, role requirements, and tenure.
  • Conduct induction and refresher programs with appropriate learning assessments to measure knowledge improvement.
• Training Content Development Localization
  • Support internal development of functional and technical training modules in collaboration with trainers and business stakeholders.
  • Ensure training content is updated periodically and aligned with business processes and operational requirements.
  • Coordinate conversion of training modules into regional languages within defined timelines to improve learning accessibility.
• Business Engagement Field Connect
  • Engage with business stakeholders including RSMs, ZSMs, NSMs, and Business Heads to understand capability gaps and training needs.
  • Conduct branch visits periodically to assess training effectiveness and identify improvement areas.
  • Share branch visit insights and recommendations with business leadership.
• Training Effectiveness Business Impact
  • Track training effectiveness through assessments, feedback, and periodic knowledge checks.
  • Monitor post-training impact on frontline performance indicators such as sales productivity, collections efficiency, operational accuracy, and audit outcomes.
  • Work with business teams to drive measurable improvement in employee capability and operational performance.

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