Training Lead (MFB - Jharkhand)

Main Accountabilities

• Training Delivery & Participation Management

  • Execute the regional training calendar in alignment with business capability requirements.
  • Drive end-to-end responsibility for training participation including nominations, reminders, attendance tracking, and follow-ups with employees and reporting managers.
  • Ensure eligible employees attend required functional training programs based on role, grade, and tenure.
  • Coordinate with business heads to ensure improved participation in training programs across the region.

• Internal Trainer Capability & Knowledge Sharing

  • Facilitate Sherpa Train-the-Trainer (TTT) programs to strengthen internal trainer capability within the region.
  • Support trainers in delivering functional and behavioural sessions across identified capability areas.
  • Encourage knowledge sharing and capability building through internal trainer networks.

• Training Governance & MIS Management

  • Maintain digital records of training programs including attendance, feedback, training calendars, and program reports.
  • Ensure training MIS trackers are updated regularly and shared with relevant stakeholders.
  • Support closure of audit queries related to training documentation within defined timelines.

• Learning Program Delivery & Capability Development

  • Coordinate delivery of functional and behavioural learning programs covering areas such as customer communication, operational processes, digital tools, managerial effectiveness, and CRM systems.
  • Support induction and refresher training programs including pre- and post-training assessments to measure learning effectiveness.
  • Monitor completion of mandatory compliance and functional learning modules across active employees

• Business Engagement & Training Need Identification

  • Engage with business stakeholders including RSMs, ZSMs, NSMs, and Business Heads to identify capability gaps and training requirements.
  • Conduct periodic training need assessments through stakeholder interactions and surveys.
  • Align regional training calendars with business priorities and capability development needs.

• Branch Engagement & Field Capability Support

  • Conduct branch visits across the region to assess training effectiveness and frontline capability gaps.
  • Share branch visit observations and recommendations with business leadership.
  • Support implementation of training interventions to strengthen frontline operational capability.

• Training Effectiveness & Business Performance Impact

  • Track learning effectiveness through training feedback, assessments, and knowledge checks.
  • Monitor post-training improvement in frontline business indicators such as sales productivity, collections efficiency, operational accuracy, and audit outcomes.
  • Work with business stakeholders to improve frontline employee capability and operational performance through structured learning interventions.

  Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.