Training Manager & Quality

Hi Connections!

Hiring Alert | Training & Quality Manager | Transcom India

#TranscomIndia is hiring for the position of Training & Quality Manager for one of our International Travel processes in Gurgaon.

Location: Gurgaon
Qualification: Graduate
Experience: 6+ years of overall experience with at least 2+ years of experience as a Training & Quality Manager / L&D & Quality Manager in an International Travel process.

Key Responsibilities:

• Lead and manage the Training & Quality function for the process.
  • Manage, coach, and develop a team of Trainers and Quality Analysts.
  • Design and implement training and quality strategies aligned with business and client requirements.
  • Oversee new hire, refresher, upskilling, and process training programs.
  • Drive quality assurance initiatives and ensure adherence to defined quality standards.
  • Conduct training needs analysis, quality audits, calibration sessions, and identify skill gaps.
  • Monitor training and quality performance metrics and prepare regular reports.
  • Develop and maintain training content, quality guidelines, audit parameters, learning modules, and process documentation.
  • Collaborate with Operations, Quality, and other stakeholders to drive performance improvement.
  • Identify recurring quality gaps and implement effective coaching and corrective action plans.
  • Ensure adherence to process, quality, compliance, and client standards.
  • Drive continuous improvement initiatives to enhance employee performance, process quality, and customer experience.

Working Days: 5 days
Shift: Rotational shifts
Offs: Rotational

Share your CV/referrals at:
[email protected]

Please feel free to share this post with your network or tag relevant candidates.

#Hiring #TrainingManager #QualityManager #TrainingAndQuality #LearningAndDevelopment #Quality #GurgaonJobs #TranscomIndia #Travel #BPOJobs #HiringAlert