Training Manager

Role & responsibilities

• Deliver structured onboarding programs for new sales joiners, covering product knowledge, processes, systems, compliance, and sales fundamentals.
• Conduct regular training on product features, underwriting guidelines, claims processes, system usage, digital tools, and regulatory requirements.
• Drive productivity through targeted interventions, refresher modules, sales capability programs, and performancebased training initiatives.
• Analyze KPIs, sales productivity data, branch performance, and assessment scores to identify capability gaps and recommend appropriate interventions.
• Implement zonal/regionspecific training plans, manage participant nominations, communicate training schedules, and ensure timely completion of programs.
• Conduct assessments, roleplays, quizzes, and certification programs to measure learning outcomes and ensure readiness for field deployment.
• Support development of sales playbooks, product notes, microlearning content, case studies, FAQs, and other learning resources.

Preferred candidate profile

Minimum 2 years of sales training, capability development, or BFSI sales
experience.