Training Manager

Base Location – Bangalore / Hyderabad / Pune

Work Experience – 3 – 7 Years

Job Summary :

• We are looking for an experienced Facility Management Trainer to train and develop frontline employees, supervisors, technicians, and facility management teams. The role will focus on improving operational skills, service quality, safety, SOP adherence, customer handling, and overall site performance.

Key Responsibilities :

• Conduct induction, onboarding, refresher, and skill-based training to employees.
• Deliver practical and classroom-based training for Housekeeping, Security, Technical/Maintenance, Soft Services, and Supervisory teams.
• Develop and deliver training programs based on site requirements, client expectations, SOPs, and operational standards.
• Conduct Training Needs Analysis (TNA) in coordination with Operations and Site Teams.
• Train employees on facility management processes, work methods, equipment usage, safety, hygiene, and service standards.
• Conduct on-the-job training and practical demonstrations at client sites.
• Train housekeeping teams on cleaning methods, chemicals, machinery, washroom maintenance, waste management, hygiene, and housekeeping standards.
• Train technical teams on basic preventive maintenance practices, equipment handling, safety procedures, and maintenance SOPs.
• Conduct training on fire safety, emergency response, PPE, workplace safety, and incident prevention in coordination with the Safety team.
• Train employees on customer service, communication, grooming, workplace etiquette, and professional conduct.
• Identify employee skill gaps and implement corrective/refresher training programs.
• Develop SOPs, training modules, checklists, presentations, videos, and other learning materials.
• Maintain training calendars, attendance records, assessment results, feedback, and employee training history.
• Prepare and submit daily/weekly/monthly training MIS to the L&D/HR/Operations team.
• Train supervisors on team management, manpower deployment, attendance, shift management, reporting, escalation, and client coordination.
• Measure training effectiveness through assessments, feedback, site observations, and post-training performance.
• Conduct regular site visits to observe employee performance and provide coaching.
• Coordinate with Operations, HR, Safety, Engineering, and Client teams to identify training requirements.
• Ensure mandatory training programs are completed within the defined timelines.
• Travel across assigned locations/sites for training and operational assessments.
• Support the implementation of new client processes, SOPs, equipment, and service standards.
• Conduct competency assessments, skill tests, demonstrations, and practical evaluations.

Role Requirements :

• 3–7 years of experience in Facility Management Training / Operations / L&D.
• Strong hands-on experience in the Integrated Facility Management (IFM) industry.
• Experience in training blue-collar/frontline employees is highly preferred.
• Good understanding of Housekeeping, Technical Services, Security, Safety, and Soft Services.
• Strong presentation, facilitation, coaching, and communication skills.
• Ability to communicate in English and relevant regional/local languages.
• Willingness to travel extensively across client sites.
• Experience working with large, multi-location facility management operations will be an added advantage.

Training Manager