Training Manager

Training Manager

Role Summary

The Training Manager is responsible for building, delivering and continuously improving the training and service standards across Feather & Bone's Front of House teams. This role owns onboarding and orientation for new hires, leads the implementation of Standard Operating Procedures (SOPs), and provides hands-on operational support during service and events. The Training Manager is the guardian of consistent, high-quality guest experience across all outlets, responsible for the training and standards of Feather & Bone's front of house staff.

Key Responsibilities

Service Training & SOP Implementation

·         Design, deliver and continuously refine structured training programmes covering food and beverage service standards, guest experience, sequence of service and product/menu knowledge.

·         Develop, document and roll out Standard Operating Procedures (SOPs) across all FOH functions, including reservations, seating, service sequence, POS use and closing procedures.

·         Conduct regular on-floor coaching, shadowing and refresher training to reinforce standards and close skill gaps.

·         Monitor service quality through floor observation and guest feedback, translating findings into targeted training actions.

·         Partner with outlet and restaurant managers to identify skill gaps and build tailored, outlet-specific training plans.

Onboarding & Orientation of New Staff

·         Deliver company orientation sessions covering brand values, culture, grooming standards and service expectations.

·         Track new hire training progress and probation readiness, providing structured, timely feedback to staff and managers.

Operational & Events Support

·         Provide hands-on operational support on the floor during service, private events and high-volume periods, stepping in to assist teams as needed.

·         Support basic day-to-day operations, including staffing coordination and cross-training between outlets.

Standards & Compliance

·         Act as the guardian of Feather & Bone's FOH service standards across all outlets.

·         Conduct regular audits and spot checks to ensure SOPs are being followed consistently.

·         Maintain accurate training completion and certification records for all FOH staff.

Requirements

·         Solid experience in food & beverage / hospitality training, or restaurant management with a strong training focus.

·         Solid understanding of Front of House service SOPs and Hong Kong hospitality service standards.

·         Cantonese and Mandarin speaking ability strongly preferred; fluent spoken and written English required.

·         Proven experience designing and delivering training to teams at scale.

·         Strong coaching, facilitation and communication skills, with the ability to give clear, constructive feedback on the floor.

·         Hands-on and calm under pressure, with the flexibility to work evenings, weekends and event schedules as required.

·         Organized and detail-oriented, comfortable maintaining training documentation and records.

We value work-life balance and the dedication of our leadership team, we would offer:

• Five-day work / week
• Staff discounts
• Excellent career prospect
• Friendly and energetic working team