Training Manager

Job Summary

To identify training needs across channels, cocreate relevant content, cocreating a training architecture and designing a robust delivery mechanism for trainings catering to the Sales force distributors in order to ensure that they are trained on the product parameters, competition benchmarking, industry requirements and successful sales practices such that they are equipped to ensure higher productivity and contribute to the growth of the business.

Dimensions

• Business Workforce Number: 3200
• Unit Workforce Number: 3200
• Function Workforce Number: 80
• Department Workforce Number: 56
• Other Quantitative and Important Parameters for the job: Budgets/ Volumes/No. of Products/Geography/ Markets/ Customers or any other parameter
• Productivity enhancement: Enhance productivity of active advisors: 70% and third party distributors Banca: Aligned to Sales objective
• CAB: Branch activation

Job Context - Major Challenges

About the Health Insurance Industry

While the current market sees more than 15 nonlife players in the private space and 5 exclusive private players in the health insurance space trying to capture a sizable market share, the nationalised service provider (6) remains a strong competitor. In addition to this the business dynamics are such that the overall market on an annual basis which is to the tune of roughly 10,000 Crs sees close to 85% of the business renewing with the existing service provider itself. This narrows down the opportunity of the fresh business actually being seriously fought in the market to approximately 1500 odd Crs. With the SME and the startups being the driving force of Indian economy, the opportunity to cater to these segments is immense and is increasing manifold year on year. The challenge here therefore remains as to how we capture a larger share of the opportunity by developing specific solutions to cater each segment of the business. Also by creating an inexpensive and standardized solution to increase the reach into the pockets of channel partners across the country to harness on their captive business and explore new opportunities with them.

Market Opportunities

With the advent of medical advancements, lifestyle changes, change in Indian socioeconomic scenario and Indian healthcare space, and the insurers are facing challenges to cater to the needs of this diverse clientele. Increasingly Indian customers have started considering health insurance partners as intentions of health advisers. In this scenario it becomes extremely important to understand their psyche and then provide tailored solutions with wellness benefits which would help them meet their end objectives and bring in profitable revenue source for the company.

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