TRAINING MANAGER

Job Purpose To design, execute, and track structured training programs for all retail outlet employees of KS Bakers, with an emphasis on customer service, product knowledge, hygiene, and SOP adherence through

Wooqer .

Key Responsibilities

Training Need Identification

Conduct regular training needs assessments across 30+ outlets in collaboration with Operations and Area Managers.

Analyze performance gaps, customer feedback, and audit reports to identify focus areas.

Wooqer-Based Digital Training Management

Design microlearning modules, quizzes, and digital SOP checklists on Wooqer.

Monitor daily learning completion, compliance checklists, and task acknowledgments through dashboards.

Train and support Outlet Managers on Wooqer usage, content access, and daily task compliance.

Training Program Design & Delivery

Develop structured induction, job-specific, and refresh training programs (counter service, kitchen, baking, outlet hygiene).

Create easy-to-understand video content, visual SOPs, and job cards.

Conduct in-person or virtual training sessions across Hyderabad zones when required.

Customer Service Excellence

Dil Se Service

Drive customer service training and reinforcement through weekly Wooqer tasks and live role plays.

Capture feedback from outlet visits and audits to strengthen the customer experience culture.

Performance Tracking & Reporting

Use Wooqer analytics and field feedback to evaluate training effectiveness.

Report training coverage, module completion %, outlet-wise compliance, and performance improvement.

Team Support & Collaboration

Work closely with Operations, QA, and HR to sync training with performance, hygiene audits, and promotions.

Support the Buddy Program for new joinees to improve retention and early productivity.

Required Skills Strong communication and facilitation skills (Telugu, Hindi, English)

Proficiency in using

Wooqer for training, tracking, and task assignments

Understanding of QSR or food retail operations

Video training content creation (basic editing in Canva, CapCut or equivalent)

Analytical skills to monitor training effectiveness and take corrective action

Preferred Qualifications Graduate/Postgraduate in HR, Hospitality or Business

Certified Trainer or exposure to Instructional Design

Prior experience working with digital platforms like Wooqer, Disprz, or similar LMS