Training Manager

Responsibilities

• Implement training programs
• Implement all training programs necessary for improvement of the sales, from onboarding to client journey, products, and styling.
• Provide support for completing Digital Learning & Quizzes provided by HQ.
• Plan and operate training sessions when the International Training Director visits Japan.
• Assessment of training for improvement
• Verify the impact of training on performance based on feedback from SAs.
• Regularly visit boutiques, identify challenges in close collaboration with boutique managers, and formulate and implement improvement measures through training.
• Measure and analyze the effectiveness of training through sales/KPI indicators and mystery shopper results.
• Develop training programs
• Translate and share training materials created by HQ.
• Conduct store visits and webinars as needed. Regularly update training materials in cooperation with HQ.
• Create Maison study materials and training programs for business partners, such as Gaisho.
• Manage training budget and information
• Develop and manage the annual training plan.
• Properly manage and update training implementation records.
• Report to the International Training Director and share progress.

Profile

• Fluent in English (written and spoken)
• 2-3 years in a similar role
• Experience in Luxury Retail and Ready to Wear is mandatory, ideally as a manager
• Passion for the field
• Excellent communication skills
• Dynamic, proactive, curious, flexible and committed to teamwork
• Strongly focused on results
• Passionate about Alaïa