Training Manager

Job Title: Training Manager RCM

Experience: 12–15 Years

Industry: US Healthcare / RCM

Location: Hyderabad

Employment Type: Full Time

Job Summary:

We are looking for an experienced Training Manager with strong US Healthcare RCM expertise to lead training strategy, capability development, and performance improvement initiatives.

Key Responsibilities:

• Lead training and development programs across US Healthcare RCM operations.
• Design and implement training plans for new hires, cross-training, upskilling, and process transitions.
• Manage training teams and trainers and ensure effective delivery of learning programs.
• Develop training content, SOPs, assessments, and knowledge checks.
• Identify skill gaps through performance and quality data and implement corrective training interventions.
• Partner with Operations, Quality, and HR teams to improve employee productivity and process performance.
• Monitor training effectiveness, nesting performance, certification, and training KPIs.
• Support new process launches, transitions, and client-specific training requirements.
• Prepare training dashboards and management reports.

Required Skills:

US Healthcare RCM, Training Management, Adult Learning, Content Development, TNI/TNA, Coaching, Quality & Performance Management, Team Leadership.

Preferred RCM Processes:

Patient Access, Eligibility, Authorization, Coding, Charge Entry, Payment Posting, AR, Denials, and Billing.