Training Manager

The Trainer is responsible for designing, developing, and delivering technical, operational, safety, customer-service, and property-management training programs for employees across construction and property management functions.

The role focuses on building employee capability, improving operational standards, ensuring compliance with SOPs, and developing a strong service and safety culture across construction sites, properties, and facilities.

Key Responsibilities1. Training Needs Analysis

• Identify training requirements across construction, property management, engineering, facilities, security, housekeeping, front office, and support functions.
• Conduct competency-gap assessments for employees and operational teams.
• Work with department heads and managers to identify skill gaps and performance-related training needs.
• Develop annual and monthly training calendars based on business requirements.

2. Construction Training

Develop and deliver training programs covering:

• Construction site safety
• Site operations and supervision
• Construction quality management
• Civil works and building construction basics
• MEP coordination
• Reading and understanding construction drawings
• Method statements and work procedures
• Project planning and scheduling
• Material management
• Contractor management
• Quality inspection and snag management
• Testing and commissioning
• Project handover procedures
• Permit-to-work systems
• Risk assessment and hazard identification
• Work-at-height safety
• Electrical and mechanical safety
• Emergency preparedness

3. Property & Facilities Management Training

Conduct training for property and facility teams on:

• Property management fundamentals
• Facility management operations
• Building operations
• MEP systems
• Preventive and corrective maintenance
• HVAC operations
• Electrical systems
• Plumbing and water systems
• Fire & life-safety systems
• BMS/CAFM/CMMS
• Energy management
• Asset management
• Vendor and contractor management
• Helpdesk and complaint management
• Tenant relationship management
• Property inspections
• Emergency response procedures
• SOP implementation
• Statutory compliance

4. Hospitality & Customer-Service Training

For front office, facility ambassadors, property executives, and customer-facing teams:

• Hospitality standards
• Guest/tenant experience
• Front office operations
• Professional grooming and etiquette
• Communication skills
• Telephone etiquette
• Email etiquette
• Complaint handling
• Service recovery
• VIP handling
• Tenant engagement
• Customer feedback management
• Conflict management
• Professional behavior and workplace conduct

5. Training Content Development

• Develop training modules, presentations, manuals, SOPs, work instructions, and assessment materials.
• Prepare practical demonstrations, case studies, simulations, and role plays.
• Develop induction and onboarding programs for new employees.
• Create competency-based training programs for different job levels.
• Keep training content aligned with current operational requirements and industry practices.

6. Technical & Practical Training

• Conduct classroom and on-site training.
• Provide practical demonstrations of equipment, systems, processes, and safety procedures.
• Conduct toolbox talks and technical awareness sessions.
• Organize mock drills and emergency response training.
• Coach employees during actual workplace situations where appropriate.
• Evaluate whether employees can apply the learning in their operational environment.

7. Assessment & Certification

• Conduct pre-training and post-training assessments.
• Develop quizzes, written tests, practical assessments, and competency evaluations.
• Track employee training completion and assessment scores.
• Identify employees requiring additional coaching or retraining.
• Maintain training and certification records.
• Recommend competency certification where applicable.

8. Safety & Compliance Training

Deliver training related to:

• Occupational health and safety
• Fire and life safety
• Emergency response
• First aid awareness
• Electrical safety
• PPE
• Permit to Work
• Lockout/Tagout
• Work at height
• Confined-space awareness
• Chemical and hazardous-material awareness
• Incident reporting
• Risk assessment
• Environmental awareness

9. Management & Soft-Skills Training

Develop programs for supervisors and managers covering:

• Leadership
• Team management
• Communication
• Conflict resolution
• Problem solving
• Decision making
• Time management
• Performance management
• Delegation
• Coaching and mentoring
• Stakeholder management
• Report writing
• Presentation skills

10. Training Effectiveness & Continuous Improvement

• Measure training effectiveness using assessments, feedback, observation, and operational KPIs.
• Conduct post-training follow-ups with managers.
• Identify whether training has resulted in measurable improvement.
• Analyze recurring operational issues and recommend training interventions.
• Update training programs based on feedback, incidents, audits, and changing business requirements.

11. Training Administration & Reporting

Maintain:

• Annual training calendar
• Monthly training plans
• Training attendance records
• Training hours
• Assessment results
• Competency matrices
• Employee certification records
• Training feedback
• Training effectiveness reports
• Department-wise training dashboards
• Compliance training records

Prepare regular reports for management highlighting training coverage, gaps, completion, competency development, and improvement areas.

Pay: ₹70,000.00 - ₹80,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person