Training Manager

Analyze KEY RESPONSIBILITIES

• Local retail & wholesale teams’ skill set levels
• Training efforts and KPI’s ongoing to assess impact of training/coaching
• Competitors’ client experience and service
• Competitors’ product offer
• Training trends and needs in the markets

Strategize

• Concrete a pragmatic training action plan (based on your analysis), linked to business objectives – Sales and Service related
• Optimal use of your training budget

Develop

• Alignment with internal and external partners, to create win-win partnerships
• Adapted training modules to local needs and strategy
• Product and brand training
• Customer service training
• Coaching plans
• Tools to help monitor & boost training results after training and in boutique
• Best practices

Deploy

• Modules directly and indirectly to target audiences, consistent with Montblanc
• Special trainings that support marketing activities (including Train the Trainer)
• Coaching in line with the Sales/BTQ Managers strategy and team development

Monitoring Results

• Monitoring training results (quantitative and qualitative, short term & long-term)
• Ensuring Return on Investment on all training
• Creating greater success: feedback to relevant partners on progress, recommendations on further actions to take
• Coaching in the moment
• Sharing and developing best practices

Collaboration & Relationships

• Align and partner with Area Sales Managers, Boutique Mgrs, Regional Trainers, and Training Team

Target Achievement

• Achievement of Wholesale business objectives
• Achievement of Retail sales targets and business objectives
• Achievement of client surveys & Mystery Shopping targets

PROFILE

• At least 5 years’ experience in a luxury retail environment – with a boutique and/or learning and development experience
• Experienced in coaching and people development
• Experienced in training other trainers
• Commercial mindset and client experience focused
• Understanding of clientelling and relationship building
• Fluent English and local languages would be a plus.
• Strong communication, interpersonal skills and team work
• At ease with Excel and PowerPoint
• Comfortable with number analysis and reporting
• Experienced with retail KPI’s and analysis with proven results through training
• Strategic mindset
• Strong planning and time management skills
• Agile, flexible and adaptable
• Experience in the Leather & Watch market will be a benefit