Training Manager

Job Summary

The Training Manager is responsible for designing, developing, implementing, and evaluating technology training programs for employees, technical teams, and government personnel. This role ensures that training initiatives effectively support technology deployment, system adoption, operational readiness, and compliance with established procedures. The position requires extensive experience in training management, instructional design, and the delivery of technology-focused learning programs, particularly those involving biometric systems, hardware and software applications, and related operational technologies. The Training Manager will collaborate with technical teams, project managers, government representatives, and other stakeholders to ensure that training materials are accurate, relevant, and aligned with operational requirements.

Key Responsibilities

1. Training Program Development and Instructional Design

• Design, develop, and implement structured training programs for technology systems, equipment, software applications, and operational processes.
• Conduct training needs assessments to identify knowledge gaps, competency requirements, and learning objectives.
• Develop training curricula, lesson plans, instructional materials, presentations, user manuals, and job aids.
• Apply appropriate instructional design methodologies and adult learning principles to improve knowledge retention and practical application.
• Customize training content according to the technical background and operational responsibilities of the target audience.
• Establish standardized training materials and procedures to ensure consistency across multiple sites and government offices.

2. Technology and Biometric Systems Training

• Develop and deliver technical training programs covering biometric systems, including fingerprint and facial recognition devices, as applicable.
• Train government personnel on device installation basics, system operation, user enrollment, configuration, synchronization, troubleshooting, and routine maintenance, according to their authorized responsibilities.
• Explain system workflows, user access controls, data handling procedures, and operational requirements.
• Coordinate with technical and engineering teams to ensure training content reflects actual system capabilities and approved configurations.
• Prepare hands-on demonstrations, practical exercises, and troubleshooting scenarios to strengthen user competency.
• Support technology rollouts by conducting user orientation, system familiarization, and post-deployment training.

3. Training Delivery and Facilitation

• Facilitate classroom training, workshops, technical demonstrations, hands-on exercises, and virtual learning sessions.
• Deliver training programs for government personnel, field operations teams, technical staff, and other designated users.
• Adjust training delivery methods to accommodate different learning styles, technical skill levels, and operational environments.
• Coordinate training schedules, venues, equipment, materials, attendance, and other logistical requirements.
• Conduct train-the-trainer sessions to develop internal trainers and designated system administrators.
• Provide follow-up coaching and technical learning support to reinforce effective system usage.

4. Training Evaluation and Competency Assessment

• Develop assessments, practical exercises, quizzes, and competency checklists to measure training effectiveness.
• Evaluate participant understanding and ability to operate systems in accordance with approved procedures.
• Gather participant feedback and assess training outcomes against established learning objectives.
• Maintain records of training attendance, assessment results, completion status, and certifications issued, where applicable.
• Identify recurring knowledge gaps and recommend refresher training or additional learning interventions.
• Prepare post-training evaluation reports and recommendations for management and project stakeholders.

6. Training Documentation and Knowledge Management

• Maintain an organized repository of approved training materials, manuals, presentations, instructional videos, and learning resources.
• Establish document control and version management procedures to ensure training content remains accurate and current.
• Prepare training reports, attendance sheets, evaluation summaries, and competency records.
• Coordinate with technical teams to update materials following software releases, hardware changes, and revised operating procedures. *
• Ensure appropriate confidentiality and data protection measures are observed during training activities, particularly when handling biometric information.

7. Continuous Improvement and Training Governance

• Establish training standards, procedures, and quality measures to support consistent learning outcomes.
• Review training programs periodically to ensure continued relevance and effectiveness.
• Recommend improvements based on participant feedback, operational incidents, system changes, and performance assessments.
• Monitor training completion and competency levels across relevant departments and operational sites. *
• Promote a culture of continuous learning, technology adoption, and operational excellence.

Qualifications and Requirements

• Bachelor’s degree in Education, Instructional Design, Human Resource Development, Information Technology, Computer Science, Engineering, or a related field.
• Minimum of five (5) years of experience developing, managing, and delivering technology training programs including biometric systems for government personnel.
• Must possess a recognized training management, instructional design, or training and development certification, such as Certified Professional in Training Management (CPTM) or an equivalent relevant certification.
• Demonstrated experience delivering technical training involving biometric systems, software applications, hardware devices, or other operational technologies.
• Experience conducting training programs for government personnel or within government technology implementation projects.
• Strong knowledge of instructional design, adult learning principles, training needs analysis, and competency-based assessment.
• Proven ability to develop technical training materials, user manuals, presentations, and standard operating procedures.
• Excellent presentation, facilitation, communication, and stakeholder management skills.
• Strong organizational and project coordination abilities, including the management of multiple training schedules and locations.
• Willingness to travel to government offices and operational sites as required.

Pay: Php40,000.00 - Php60,000.00 per month

Work Location: In person