Training Manager

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Manager for Training who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge.

If you are a Training Manager looking for a global career, do not miss this opportunity!

As a Training Manager, you will set the path to success by overseeing new hire, progression and enhancement training. You are also expected to:

Key Responsibilities

• Supervise/Observe Training Delivery in class;
• Guide/Coach trainers on technical/soft-skills related aspects;
• Assess/Analyze/Monitor KPI Performance for waves;
• Create effective action plans for improvements in training results;
• Supervise, Observe and Coach the Nesting Leads and support resources using an effective, consistent, & organized system;
• Create and provide updated, accurate & timely reports as required;
• Facilitate the handover of the trainees to the production floor; and
• Drive learner performances week on week through rolling out contests, quizzes, tests, etc.

Desired Candidate Profile

Required Skills/Education

College Degree (Masters/MBA is preferred)

Minimum of 5-year BPO experience with at least 3 years of managing Training and Development business unit

Ability to use MS Office applications: Excel, Power Point, Word, and Outlook

Excellent written and oral communication skills

Ability to build networks within and across functions through proactive communication

Ability to maintain a high degree of confidentiality and professionalism

Strong work ethics, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities