Training Manager cum Competency Coordinator

About Air India SATS Airport Services Private Limited :

AISATS, a leading gateway services provider in India, is a 50-50 joint venture between Air India Limited (a part of the TATA Group) and SATS Ltd., one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. ‘AISATS’ is defined by its people – they are our greatest strength. Their commitment to seamless delivery and customer delight is what enables us to fulfil our brand promise of service excellence. This has been the hallmark of our business for more than a decade. With deep domain knowledge of the aviation ecosystem, we offer end-to-end ground handling services such as passenger and baggage handling, ramp handling, aircraft interior cleaning, load control and flight operations, and cargo handling services for general, perishable, transshipment, express courier and special cargo.

Job Title : Training Manager cum Competency Coordinator

Location : Gurgaon

Department : Quality, Training & Competence Management

Role Overview :

The Training Manager cum Competency Coordinator is responsible for developing, implementing, and managing the organization's training and competency assessment system in compliance with DGCA CAR-145 requirements. The role ensures that all certifying staff, support staff, technicians, inspectors, and management personnel remain competent to perform assigned duties through structured training, recurrent training, human factors training, continuation training, and competency assessments.

The position shall maintain training records, competency matrices, authorization controls, and ensure regulatory compliance relating to personnel qualification and competence management within the Maintenance Organization.

Key Responsibilities :

Training Management

• Develop and implement the Annual Training Plan in line with CAR-145 requirements.
• Identify training needs for certifying staff, support staff, technicians, quality personnel, and management personnel.
• Coordinate initial, recurrent, continuation, and specialized technical training programs.
• Manage Human Factors, EWIS, Fuel Tank Safety (FTS), Safety Management System (SMS), and regulatory training programs as applicable.
• Coordinate OEM, aircraft type, equipment, tooling, and vendor training requirements.
• Ensure training syllabi remain current with regulatory and organizational requirements.
• Evaluate training effectiveness and recommend improvements.

Competency Management

• Establish and maintain a competency assessment framework for all relevant personnel.
• Conduct or coordinate practical skill assessments, interviews, observations, and knowledge evaluations.
• Monitor personnel competence before issuance or renewal of company authorizations.
• Develop and maintain competency matrices for all maintenance personnel.
• Identify skill gaps and implement corrective development plans.
• Ensure competency evaluations are conducted at defined intervals.

Authorization Control

• Support the issue, renewal, suspension, and withdrawal of maintenance authorizations.
• Verify qualification, experience, competency, and training requirements before authorization recommendations.
• Maintain authorization records and status tracking.

Regulatory Compliance

• Ensure compliance with:
• DGCA CAR-145
• Aircraft Rules and Civil Aviation Requirements
• Approved MOE requirements
• Human Factors training requirements
• Continuation training requirements
• Personnel competency assessment requirements
• Monitor regulatory changes and update training programs accordingly.
• Support DGCA audits and surveillance activities related to training and personnel competence.

Training Records Management

• Maintain complete training and competency records for all employees.
• Ensure traceability of qualifications, certifications, licenses, assessments, and authorizations.
• Manage training databases and learning management systems.
• Monitor training validity and expiry dates.

Audit & Quality Support

• Support internal and external audits relating to training and personnel competence.
• Provide evidence of compliance during DGCA and customer audits.
• Monitor training-related findings and ensure timely closure.
• Participate in quality improvement initiatives.

Performance Monitoring

• Analyze training effectiveness using established KPIs.
• Monitor training completion rates and competency trends.
• Report competency status and training compliance metrics to management.

Qualifications:

Essential

• AME Diploma/Bachelor's Degree in Aeronautical, Aerospace, Mechanical Engineering, Aviation Management, or equivalent.

Preferred

• DGCA Aircraft Maintenance Engineer (AME) License.
• Training & Development Certification.
• Human Factors/SMS Instructor Qualification.

Knowledge Requirements

Strong understanding of:

• DGCA CAR-145 Personnel Requirements
• Maintenance Organization Exposition (MOE)
• Human Factors Training Requirements
• Continuation Training Programs
• Competency Assessment Methodologies
• Authorization Systems
• Aircraft Maintenance Practices
• Safety Management Systems (SMS)
• Aviation Regulatory Compliance
• Learning Management Systems (LMS)

Experience :

Essential

• Minimum 5 years of experience in one or more of the following:
• Aircraft Maintenance
• Technical Training
• Quality Assurance
• Competency Assessment
• MRO Operations
• Continuing Airworthiness

Preferred

• Experience within a DGCA CAR-145 approved maintenance organization.
• Experience in managing training systems and competency programs.
• Experience acting as Instructor, Competency Coordinator, Quality Auditor, or Authorization Officer.
• Exposure to EASA Part-145 training and competency requirements.

Personal & Behavioural Characteristics:

Technical Competencies

• Training Needs Analysis
• Competency Assessment
• Instructional Design
• Regulatory Compliance
• Aviation Maintenance Knowledge
• Human Factors
• Personnel Authorization Control
• Audit Support

Behavioural Competencies

• Leadership and Coaching
• Communication Skills
• Analytical Thinking
• Attention to Detail
• Planning and Organizing
• Influencing and Stakeholder Management
• Problem Solving

Preferred Candidate Profile

• DGCA AME with experience in MRO Training, Quality, or Technical Services.
• Strong understanding of CAR-145 personnel competency and authorization requirements.
• Experience in developing competency frameworks and training systems.
• Familiarity with aircraft maintenance training, regulatory audits, and human factors programs.