K
Kia India
Training Manager- Customer Experience
1 month ago
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Important information
Contract type:
Permanent
Location:
Kolkata, West Bengal, India
Work mode:
Onsite
Published on:
16 September 2026
What they need
- Develop skills for living & spreading Kia Values and Behaviors at Kia India Dealer network
- Deliver OJT training for dealer Sales & Service team members
- Need based training based on Customer Complaints
- Understand gaps & train the dealership
- Soft skill & Refresher training on customer etiquette
- Training need evaluation and planning
- Coordination with Regional Field team for training need and planning
- Generation of periodic & regular reports & circulation to field & network
- Management reports generation, Dealer Score Card
- Monthly Reviews templates/ Reviews, Regional Monthly Reports
- Annual Business Plan, MIS & status generation & reporting
- Any other duties expected from the position & requested by respective manager
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