Training Manager (Franchise Operations)

Role Overview:

The Training Manager (Franchise Operation) is critical to the success and profitability of our new partners. Once the Recruitment team onboards a new franchisee, you will take the reins to ensure they are fully equipped to operate under the IPO brand. You will be responsible for designing and delivering comprehensive training programs covering the mastery of Sunpina software, day-to-day business operations, and effective sales closing techniques for our carpentry products.

Key Responsibilities:

Onboarding & Induction: Lead the end-to-end training program for all newly signed franchise partners, ensuring they understand the IPO brand standards and operational workflows.

Systems Training: Conduct in-depth, hands-on training sessions on the Sunpina software, ensuring partners are highly proficient in using it for their daily operations.

Sales & Product Training: Coach partners on proven sales strategies, objection handling, and closing techniques specifically tailored to selling premium carpentry and fit-out projects.

Curriculum Development: Create, update, and maintain training manuals, SOPs (Standard Operating Procedures), video tutorials, and sales playbooks.

Performance Monitoring: Assess the operational and sales performance of new partners during their first 90 days. Provide targeted coaching and refresher training to address any skill gaps.

Ongoing Support: Act as the primary point of contact for franchise partners regarding operational queries, software troubleshooting, and sales advice.

Qualifications:

Demonstrated experience in corporate training, sales coaching, or franchise operations.

Strong background in B2C or B2B sales, specifically with a track record of teaching others how to close deals.

Tech-savvy with the ability to quickly master and teach proprietary software platforms (experience with design or operational software is a strong plus).

Excellent public speaking, facilitation, and interpersonal skills.

Patience, empathy, and a genuine passion for helping business partners succeed and scale their operations.