Training Manager (Leadership Development)

About the role

The Leadership Development Trainer has the overall responsibility for Alta's Leadership Development training program. This position works with the Vice President, Global Talent to assess leadership training needs and requests, target audience, develops goals and expected outcomes, delivery options and timelines. The Leadership Development Trainer's primary responsibility will be to deliver Alta's leadership development modules to empower our leaders at all levels. In addition, they may be asked to develop, review and evaluate the Alta leadership development program. This role will implement new training techniques and processes to keep training engaging and effective. The Leadership Development Trainer ensures all new leaders receive the required leadership training modules and evaluates the overall program for training effectiveness of both content and delivery. This role will work closely with the Vice President, Global Talent to create a process to identify and prioritize additional leadership development modules to continue to enhance and evolve Alta's leadership development training program.

Key responsibilities

• Develop and update leadership development curriculum based on industry best practices, organizational needs, and emerging leadership trends
• Conduct instructor-led Leadership Development Training for leaders at various levels within the organization applying adult learning theory to presentations and delivery
• Assist in developing and evaluating the goal and objectives of the Leadership Development training program
• Confer with the Vice President, Global Talent and Operations to assess and prioritize business needs requiring additional training for leaders
• Work with Operations and Corporate Support teams to incorporate any learning/feedback from performance data, Management Reviews, and gaps in leadership skills and competences into training materials
• Formulate training process outlines and create and implement the most effective and engaging training methods, such as individual training, lectures, demonstrations, web based training, meetings and workshops, to meet learning objectives
• Develop and implement training assessments, certifications and evaluations of training processes, procedures and activities to ensure consistent and effective learning by leaders
• Ensure accurate and complete training records are maintained
• Coordinate and execute coaching and continuous improvement initiatives to achieve key goals for all leaders post-training
• Stay abreast of industry trends, leadership theories, and best practices in adult learning

About you

• Bachelor's degree (B.A.) from four-year college or university required
• Five years of training and leadership experience required, preferably in a Contact Center environment
• Strong background in leadership development, adult learning methodologies, and a passion for cultivating leadership excellence
• Strong interpersonal, verbal, and written communication skills
• Strong understanding of leadership principles, emotional intelligence, and organizational behavior
• Possess coaching, counseling, and training abilities
• Proven ability to design, develop, implement and assess training curriculum and delivery for effectiveness
• Ability to present to small and large groups of varying levels
• Experience working with a Learning Management System (LMS) to deliver, track, and manage online training programs
• Intermediate to advanced Microsoft Word, Excel, PowerPoint, Outlook, and knowledge of e-learning authoring tools (e.g. Articulate)