Training Manager/Lead (Chick Chicken)

Help us build the Chick Academy!
We are looking for a passionate, strategic, and hands-on Training Lead / Training Manager who will develop our people, strengthen operational excellence, and build a culture of continuous learning across our Head Office, Commissary, and Stores.

THE ROLE
The Training Lead / Training Manager will lead the development and implementation of TLFC's training and development programs, ensuring that employees at all levels have the knowledge, skills, and competencies needed to perform their roles effectively.

This role will take ownership of the Chick Academy, from new-hire onboarding and crew training to leadership development, operational standards, and succession planning.

KEY RESPONSIBILITIES

1. Training Strategy & Program Development

• Develop and implement the company’s annual Training and Development Plan.
• Establish the framework, standards, and roadmap for the Chick Academy.
• Conduct Training Needs Analysis (TNA) in coordination with Operations, Commissary, Quality Assurance, and People Management.
• Develop structured training modules, presentations, facilitator guides, workbooks, assessments, and training materials.
• Establish competency-based learning paths for Crew Members, Team Leaders, Supervisors, Assistant Store Managers, and Branch Managers.
• Standardize training programs across all branches to ensure consistency in service, food quality, food safety, and operational execution.

2. Onboarding & Operational Training

• Develop and oversee the company's onboarding programs.
• Establish structured station training and cross-training programs for restaurant employees.
• Ensure employees are trained on SOPs, customer service, product preparation, sanitation, food safety, and company policies.
• Coordinate with Operations and QA to ensure training reflects current standards and procedures.
• Conduct store visits and observe actual employee performance to identify training gaps.

3. Leadership & Management Development

• Build a structured People Management Program for Team Leaders, Supervisors, Assistant Store Managers, and Branch Managers.
• Develop modules on leadership, coaching, communication, performance management, employee engagement, conflict resolution, and accountability.
• Prepare future leaders through succession planning, talent development, and leadership readiness assessments.
• Coach and develop internal trainers and training champions.

4. Training Team Leadership

• Lead, coach, and develop future Training Team.
• Establish clear roles, responsibilities, performance targets, and accountability.
• Supervise the Training Specialist and other assigned training personnel.
• Build a pool of qualified store-based trainers and assessors.
• Monitor training delivery and ensure consistent implementation across locations.

5. Performance Measurement & Continuous Improvement

• Establish training KPIs, including training completion, competency assessment results, time to proficiency, operational compliance, and post-training performance.
• Evaluate training effectiveness through assessments, observations, employee feedback, and operational results.
• Recommend interventions for recurring service issues, operational errors, and performance gaps.
• Prepare monthly training reports and present recommendations to Management.
• Manage the training calendar, resources, and budget.