Training Officer

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Facilitate training programs for new hire (Including culture, soft skills, program specifics, on-the-job training).
• Conduct coaching sessions to trainees for development.
• Facilitate training programs for employees (including but not limited upskilling, cross skilling, refresher, etc.)
• Administer pre-training preparations such as classroom reservation, class roster management, credentials requisitions, etc.
• Maintain accurate records of trainees, including attendance, performance, and progress ensuring data is properly organized and easily accessible for reporting and analysis.
• Address absenteeism and performance issues among trainees, implementing corrective actions and providing additional support or coaching to improve outcomes.
• Administer post-training support and management such as training class performance reports, speed to proficiency and throughput monitoring etc.
• Evaluate effectiveness of the training programs, provide recommendations, and develop interventions for improvement.
• Conduct training needs analysis to identify gaps in skills and knowledge, assess learner performance, design, develop and implement learning programs to drive performance improvement.
• Ability to create content and training materials.
• Implement initiatives or programs/materials (presentations, manuals, multimedia assets, visual aids, etc. to instill and encourage positive cultural changes).
• Review established work procedures (workflow) with the aim of improving service to the clients.
• Translate client process documents and standard operating procedures into clear, engaging, and effective training materials tailored to the needs of the learners.
• Be involved in operational ad-hoc projects assigned by supervisor.
• Co-drive service quality initiatives for continuous service standards improvement.
• Any other duties and responsibilities that may be assigned to you by the management team from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Minimum of at least 2 years in college or an equivalent diploma.
• Proficiency in English (spoken, written, and reading) at least a CEFR Level C1/IRL Level 4.
• At least 2 years of working experience in Training, with excellent track record (preferably in a multinational organization).
• Strong computer and software skills.
• Strong communication and intrapersonal skills.
• Excellent presentation skills and training deliveries, with knowledge of various training methodologies.
• Able to converse and conduct training in fluent English.
• Collaborative work style; willing to coach and be coached by others.
• Strong process orientation must be logical and able to follow process and adapt to changes.
• Able to work independently across a broad range of activities.
• Able to work rotating shifts, permanent/day/mid/night shift, public holidays, weekends, render overtime.
• Flexibility and adaptability, able to work well in a constant-changing environment.
• Able to collaborate with the clients; working closely for training updates or upskilling.
• Experience in Content Moderation (can be an advantage), labeling and categorizing various types of data.