TRAINING PROGRAM ASSISTANT

Position Overview:

The Training Program Assistant provides administrative and operational support to the Apprenticeship & Training Department and assists with the day-to-day delivery of IEC's apprenticeship and training programs. This is an ideal position for someone who is organized, tech-savvy, detail-oriented, dependable, and comfortable following established processes. The successful candidate will enjoy learning new systems, working with technology, supporting students and instructors, managing multiple tasks, and making sure details are completed accurately and on time.

The Training Program Assistant works closely with the Director of Apprenticeship & Training and other IEC staff to support the successful operation of courses, student services, training administration, and office operations.

Responsibilities:

• Assist with the day-to-day administration of apprenticeship and training programs.
• Assist with preparing course offerings and maintaining accurate course information.
• Support student enrollment and related administrative processes.
• Assist with the setup and administration of online courses and Zoom sessions.
• Maintain accurate records and information within training and administrative systems.
• Follow established department procedures and checklists to ensure tasks are completed correctly and consistently.
• Assist with projects and other assignments that support the Apprenticeship & Training Department.
• Work regularly with Google Workspace, Zoom, and other internal systems.
• Learn new software, databases, and technology platforms quickly.
• Enter, update, and maintain information accurately in various systems.
• Troubleshoot basic technology and system issues and seek assistance when needed.
• Look for opportunities to use technology to improve organization, communication, and efficiency.
• Monitor and respond to emails and route messages or requests to the appropriate staff member.
• Answer incoming calls from students, customers, prospective students, and other callers and provide information or direct inquiries appropriately.
• Track assigned tasks and follow up to ensure work is completed by established deadlines.

Course & Classroom Preparation

• Inventory and prepare course materials and supplies.
• Print and assemble student packets and other training materials.
• Assist with classroom setup and preparation.
• Ensure classrooms have appropriate materials, supplies, and signage before each session.
• Assist instructors and staff with training-related needs.
• Help ensure courses and training sessions are prepared and ready to run smoothly.

Required Skills & Competencies

• Proficiency with or ability to quickly learn Google Workspace
• Ability to learn new software, databases, and technology efficiently.
• Strong organizational skills.
• Ability to prioritize multiple tasks and meet deadlines.
• Consistent follow-through on assigned responsibilities.
• Ability to maintain accurate records and organized files.
• High level of accuracy in data entry, records, communications, and administrative tasks.
• Ability to identify errors, missing information, or inconsistencies.
• Willingness to double-check work before considering a task complete.
• Strong written and verbal communication skills.
• Professional and customer-service-oriented approach.
• Comfortable working in a fast-paced environment where priorities may change.

Hours & Compensation

Full-Time Hourly Position

Starting Pay: $20 per hour, commensurate with experience.

Standard Work Schedule

• Monday–Thursday: 10:00 a.m.–6:30 p.m.
• Friday: 8:00 a.m.–4:30 p.m.
• Hours may vary based on course offerings and program needs.

Benefits

• 100% employer-paid PPO health and dental insurance
• 4% 401(k) match after one year of employment
• 16 days paid time off per year, increasing to 21 days after five years
• 9 company holidays annually
• Direct deposit