Training Specialist (Call Centre)

• Conduct full coaching sessions. (Coach each Telemarketer for a minimum coaching session per week documented)
• Complete the weekly coaching forms
• Conduct at least one monthly call calibration session depending on campaign outliers to coach.
• Emphasizing more on the overall basics of emotional selling skills and touching certain product (when required).
• Focusing on individual and carry out a follow up session with the Telemarketer after being coached and to ensure Telemarketer’s progress on area of improvements
• Coaching Tracker - Tracking report detailing on the current and previous agents covered with remarks and action proposals
• After effect (To close the gaps on area of improvements).
• To show the result for all coached agents to their respective head of department

Requirements:

• Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Professional Certificate, any field.
• Required language(s): Bahasa Malaysia and English
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Junior Executives specializing in Training & Development or equivalent.
• Preferably experienced in insurance or financial industry
• Full-Time position(s) available.