Training Specialist

Training Specialist – CUU

Position Summary

The Training Specialist is responsible for designing, delivering, and maintaining comprehensive training programs for new hires and existing employees. This role supports onboarding, system readiness, compliance training, retraining efforts, and operational needs while partnering with cross-functional teams.

Key Responsibilities

• Conduct structured new hire onboarding programs, including orientation and role readiness.
• Deliver medical training sessions according to established schedules.
• Facilitate HIPAA and PCI training, including refresher and retraining sessions.
• Coordinate shadowing sessions, role plays, evaluations, and remote training support.
• Provide training support through Microsoft Teams.
• Collect and document trainee feedback.
• Manage Excel trackers and maintain information organized and up to date.
• Create and update training materials, presentations, activities, and evaluations.
• Apply strong presentation and engagement techniques to keep learners involved.
• Manage classroom and remote training environments, adapting to different learning speeds.
• Maintain HIPAA and attendance trackers and manage compliance documentation.
• Conduct HIPAA retraining based on audits or performance gaps.
• Create and maintain training materials and curricula.
• Design instructional workflows aligned with operational goals.
• Support new and existing projects through customized training.
• Coach, mentor, and provide constructive feedback to trainees.
• Collaborate with leadership to identify performance trends and ensure trainee readiness and compliance.

Required Qualifications

• Experience in instructional design and facilitation.

Preferred Qualifications

• Medical call center experience.
• Compliance audit experience.
• BA in Education is desirable.
• Strong knowledge of HIPAA and PCI regulations.

Key Skills

Presentation skills, strong people skills, organization, proactiveness, analytical and problem-solving abilities, collaboration, leadership, and the ability to engage and motivate adult learners.

Location: Chihuahua, Chihuahua (CUU)

Job Type: Full-time

Work Location: In person