Training Specialist - Patient Access

Shape exceptional patient access through education and workflow excellence

Join Our Team at Cuyuna Regional Medical Center

At Cuyuna Regional Medical Center (CRMC), we're more than just a healthcare organization - we're a community dedicated to making a meaningful impact. For more than 60 years, we've been providing compassionate, high-quality care in the Greater Brainerd Lakes Area and beyond. Our team is driven by a shared commitment to excellence, innovation, and putting people first - both our patients and our employees. Whether you're on the front lines of patient care or supporting operations behind the scenes, you'll find a culture of collaboration, growth, and respect. If you're looking for a career where your work truly matters, we invite you to join us at CRMC and be part of something bigger.

A Day in the Life of a Training Specialist - Patient Access

The Training Specialist leads onboarding, education, and competency development for Patient Access scheduling and registration staff, ensuring consistent, accurate, and patient-centered workflows. This role serves as the department's expert on EPIC scheduling and registration functions, creating training materials, delivering instruction, and supporting staff through system updates and process changes. Success requires monitoring competency, providing individualized coaching, and identifying opportunities to improve performance, data integrity, and operational efficiency. The position works closely with Patient Access leaders, providers, and cross-functional teams to align training initiatives with organizational goals, regulatory requirements, and quality standards. This is a collaborative role that balances classroom instruction, one-on-one coaching, workflow optimization, and ongoing education to support continuous learning across the department.

About the Clinic Scheduling Department

Coordinating Care, Enhancing Access

In Clinic Scheduling at CRMC, our team works behind the scenes to ensure that every patient is seen, every provider’s time is maximized, and the clinic operates as seamlessly as possible. It’s a role that requires attention to detail, and the flexibility to adjust in real-time, all while following established workflows to ensure accuracy and efficiency in clinic schedules. Whether it’s a creating a visit to establish care, accommodating urgent appointment requests, or handling unexpected disruptions, we make sure that every schedule (and reschedule) is managed with precision. What makes Clinic Scheduling unique is our ability to adapt to changes while ensuring a positive and professional experience for every patient we assist. If you have the patience, persistence, and problem-solving skills to keep clinic schedules running, join us in Clinic Scheduling at CRMC.

Ideal Candidate (What will make you a great fit!)

• EPIC scheduling and registration expertise
• Engaging trainer and coach
• Strong communication and presentation skills
• Process improvement mindset
• Organized and detail-oriented
• Collaborative and approachable leader

Education and Experience

Required

• Minimum of three (3) years of healthcare scheduling, patient access, registration, or clinic operations experience
• Equivalent combination of education and healthcare experience may be considered
• Demonstrated proficiency with EPIC EMR system and scheduling workflows

Preferred

• Associate degree in Healthcare Administration, Business, Education, Health Information Management, or related field
• Minimum of one (1) year of training, onboarding, coaching, or staff development experience
• Experience developing training materials, standard work documentation, and competency assessments
• Knowledge of healthcare operations, patient access functions, and regulatory requirements

Compensation and Benefits

The pay range listed above is the estimated starting pay range for this role. Actual pay rate offered depends on many factors including each individual employee's experience level, preferred education/certifications, along with market conditions.

Cuyuna Regional Medical Center offers a comprehensive benefits package designed to support the health, financial security, and overall well-being of our employees. Eligible employees receive medical insurance, dental insurance, and vision insurance, health savings accounts, life insurance, and employer contributions to a 401(k) retirement plan. Additional benefits include paid time off, participation in 401(k) and 457(b) plans, educational assistance and reimbursement, an employee assistance program, work-life balance support, gym membership and other discounts, and employee recognition programs.

A full job description is provided when an interview is scheduled. If needed, you may request a copy earlier by emailing us at [email protected]. CRMC is an Equal Opportunity/Affirmative Action Employer (M/F/Disability/Veteran). If you need an accommodation during the application process, please call 218-546-4415 or email [email protected] for assistance.