Training Staff

Role and Responsibilities:

• Receive, onboard, and assist trainees throughout the training program.
• Conduct New Hire, product, process, systems, and communications training.
• Facilitate mock calls, roleplays, assessments, and skills evaluations.
• Monitor trainee attendance, performance, and overall training progress.
• Provide coaching, feedback, and remedial support to address knowledge gaps.
• Support nesting and transition of trainees to production.
• Prepare training reports, records, and other required documentation.
• Develop and update training materials based on process and client changes.
• Coordinate with Operations, QA, and other support teams on training needs.
• Ensure trainees meet company, account, and client standards.
• Perform other training-related duties as assigned.

Qualifications:

• Bachelor’s degree in any field preferred.
• At least 6 months of BPO or customer service experience.
• Training or facilitation experience is an advantage.
• Excellent verbal and written communication skills.
• Strong presentation, coaching, and interpersonal skills.
• Proficient in Microsoft Office and/or Google Workspace apps.
• Willingness to work on shifting schedules, holidays, and weekends if required.
• Ability to work independently and as part of a team.
• Strong problem-solving and critical-thinking skills.
• Must be professional, dependable, and goal-oriented.
• Willing to undergo training and continuous learning programs.
• Amenable to work on-site.
• Available to start immediately.

What we offer:

• Paid training from day one, subject to training terms and conditions
• Sign-on bonus worth PHP 10,000.00 after contract signing!
• Receive account-specific and performance-based incentives.
• Unlimited employee referral incentives!
• Weekends off during the training period.
• Opportunity to work with easy international accounts.
• Exclusive perks and discounts with corporate partners.
• Relax in our employee social lounge and sleeping areas.
• Career growth and skills development opportunities.
• Fast-track career advancement programs.
• Fun and engaging company events and activities.

Who we are:

Azpired Inc. is a world-class outsourcing solutions provider with offices in Cebu City and Cagayan de Oro. We deliver cost-efficient and high-quality services to clients across the United States, Canada, Australia, and New Zealand.

By combining industry expertise with advanced technology, we help businesses achieve better operational efficiency and stronger returns on investment.

Seize the opportunity to advance your career with us!

Visit our recruitment office on the Ground Floor of the Cebu Exchange Tower on weekdays from 8:00 am to 4:00 pm. Join us now and #RedefineYourFuture!