Training Supervisor

Training Supervisor

• ● Key functions will be:
• ● On-the-job Product Training of new joinees
• ● Maintain MIS for Allocated Pool
• ● Tracking Callers properly
• ● Inspire / motivate callers to achieve targets
• ● Sending Pick-up files to FPRs
• ● Co-ordinate with Bank FPRs
• ● Identifying critical cases and act accordingly
• ● Prepare strategies for achieving Team targets
• ● Coordinate with Collection agencies
• ● Handling Escalation calls /agitated customers
• ● Performance review of callers on daily weekly monthly basis
• ● Plan for absenteeism in the team and ensure smooth work flow
• ● Liaise between different departments

KEY RESPONSIBILITIES

• ● On-the-job training.
• ● Performance Reporting
• ● Maintaining MIS

SKILLS / COMPETENCIES REQUIRED

• ● Graduation (Any Stream)
• ● 3-6 yrs of relevant experience.
• ● Good communication skills
• ● Knowledge of Ms Excel
• ● Orientation towards working with people
• ● Management skills in terms of maintaining people and work
• ● Good Leadership skills
• ● Knowledge of collections process, specifically domestic collections
• ● Passionate towards achieving targets

Pay: ₹129,122.08 - ₹331,176.80 per year

Benefits:

• Flexible schedule
• Provident Fund

Work Location: In person