Training Supervisor

About the role

This is a training leadership role responsible for managing day-to-day operations of the training team, designing and delivering learning programs, and ensuring consistent training delivery across internal and external sites.

Key responsibilities

• Manage day-to-day operations of the Training team
• Conduct and organize train-the-trainer sessions
• Audit classroom training for both internal and external sessions to ensure consistent delivery of information across sites
• Develop and maintain training tools, including worksheets, templates, databases and reports
• Identify and analyze employee performance problems, determine ongoing training needs, and implement solutions
• Collaborate with internal stakeholders and external resources to design and deliver learning programs that address identified needs
• Handle enquiries pertaining to Procedures from other teams and provide guidance according to stipulated operation procedures and policies
• Tailor training and set schedules according to ongoing business needs
• Design and manage blended learning solutions and learning interventions based on assessment outcomes
• Establish evaluation and reporting on learning adoption, learning effectiveness, course satisfaction, and certification

About you

• Completed at least 2 years in college
• At least 5 years of professional experience in the BPO space
• Minimum of 3 years experience in training role
• Minimum of 2 years in training lead role
• Excellent computer skills with MS Office and familiar with Google Suites
• Proficiency in using training tools and software
• Excellent presentation skills
• Adaptability and willingness to learn and apply new training techniques
• Coaching skills experience
• Excellent communication and interpersonal skills

About us

At Transcosmos, our mission is to leverage customer insights to always be client’s most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect.

Transcosmos emphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.

Rewarding Career

We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.

Connected Team - We are ONE

We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.

Intrinsic Values and Culture

We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.