Training Supervisor

• Implementing New Hire Training design periodically to ensure its effectiveness in meeting the needs of the Stakeholders & that it is in line with the Organization’s requirements of improving Customer Experience.
• Manage multiple accounts from various industries. Clients could be domestic or international.
• Liaise with Operations Managers and Sr. Managers for all the accounts to implement training plan.
• Operates as an account manager for the call center's Operations & Quality functions to understand any training needs/interventions required and provide necessary training solutions. ·
• Liaise closely with clients for feedback and content improvements.
• Execute program transition with new clients.
• Designing & Implementing effective Cross Skill / Up skill Training/Refreshers/Floor Support or any other intervention in consultation with Operations, Quality, HR and any other stakeholders.
• Coordinating with Operations, Workforce planning, Recruitment, Human Resources and other stakeholders to effectively implement all trainings.
• Creating and implementing Employee development plan.

Job Qualifications:

• Minimum 2 years' experience ideally within a call center environment (including design, development, preparation & implementation of training.
• Management experience is essential
• Excellent written and verbal communication skills
• Ability to work as part of a team as well as demonstrating own initiative
• Ability to work on multiple projects/tasks and remain flexible during any period of change based on the needs of the business.
• Computer literate (MS office, Word, Excel, power point and outlook)
• Professional Training Related Certification is a Plus.