Training Supervisor (Japanese Speaker)

About the role

As a Training Supervisor, you will lead and oversee the delivery of comprehensive training programs to ensure consistent quality, compliance, and alignment with business objectives. This role is critical in supervising a team of trainers and ensuring they are equipped to deliver effective training for new hires and existing employees, including programs related to Trust & Safety operations.

Fluency in Japanese and English (spoken and written). We are seeking candidates proficient in Japanese to effectively communicate with Japanese-speaking clients.

Key responsibilities

• Oversee the planning, execution, and evaluation of New Hire Training (NHT) batches and continuous learning initiatives
• Fluency in Japanese and English (spoken and written).
• Supervise and coach trainers to ensure high-quality, standardized training delivery across programs
• Monitor trainer performance, trainee engagement, and learning outcomes to identify opportunities for improvement
• Partner with Operations, Quality, and Trust & Safety teams to identify performance gaps and implement targeted action plans
• Drive key training metrics, including certification rates, nesting conversions, and training-to-production readiness
• Develop strategies to improve trainee engagement and retention throughout the training lifecycle