Training Supervisor – Line Service (Ref: LS–TS)

Job Duties:

• Work closely with the Senior Manager in delivering various training programs in the Line Service Department to ensure programs are fit for purpose.
• Develop and deliver training programs to frontline staff to enhance technical knowledge, ramp safety awareness and required service standards.
• Conduct orientation sessions, provide on-the-job training for new hires in the department and in-house training and knowledge sharing across departments.
• Maintain and update all training materials in line with the Standard Operation Procedure and keep employee training records in good order.
• Deliver on-the-job training and competency assessments directly on the apron, including high-risk tasks such as aircraft marshalling, towing/pushback coordination, GSE operation, and refueling support.
• Provide real-time coaching and corrective feedback to frontline staff during live operations, reinforcing safety and service standards.
• Coordinate the pre- and post-training logistics / administrative duties to ensure smooth delivery of training courses and assist in preparing reports for management review regularly.
• Assist in arranging safety inspection / maintenance and procuring replacement Ground Service Equipment and parts to ensure the equipment is complied with OEM, HKIA recommendations and operational service standards.
• Assist on audits from external vendors.
• Support frontline and ramp operations when necessary.
• Perform ad hoc tasks as assigned by Superior.

Requirements:

• High Diploma in Aviation, Training & Development or related disciplines.
• Minimum 5 years’ hands-on experience in apron/ramp operations, including ground handling, GSE, and fueling support. Training or supervisory experience is an advantage.
• Holder of valid Hong Kong driving license code 1, 2, and 18 is essential; code 19 is highly desirable.
• Well-organized, self-motivated, attention to detail with strong sense of responsibility.
• A team player with excellent interpersonal, communication and presentation skills.
• Good command of both spoken and written English and Chinese.
• Proficiency in MS Office (Excel, Word and PowerPoint).
• This role is apron-based with significant outdoor presence; shift duty may be required to support training across all operational hours.