Training Support Administrator

Role Description and Person Specification

Thank you for your interest in joining Citizens Advice West Suffolk. This role offers a meaningful opportunity to make a practical difference to people’s lives by supporting our people to become advisers and support the existing team. For further information, please contact Denise Bogacki at [email protected]

• Closing date: 9am Wednesday 28th October 2026

· Interviews: Friday 6th November 2026

• Start date: As soon as possible

Application forms are available at https://suffolkwestcab.org.uk or by emailing [email protected]. Applications must be submitted by email using the application form. CVs cannot be accepted.

About Citizens Advice West Suffolk

Citizens Advice West Suffolk provides free, independent, confidential and impartial advice. We help people understand their rights, consider their options and navigate situations that can often feel complex or overwhelming.

Although we are part of the national Citizens Advice network, we operate as an independent charity with strong local roots. We value diversity, champion equality and actively work to challenge discrimination. Joining our team means becoming part of an organisation committed to fairness, inclusion and positive local impact.

The Role

ContextWe are looking for a proactive and highly organised Training Support Administrator to provide essential administrative support to our Core Services and Training Manager. You will report to the Core Services and Training Manager.

This is a varied and rewarding role where you’ll be responsible for coordinating training administration, supporting recruitment and onboarding activities, maintaining accurate records and rotas and helping ensure our volunteers and staff receive an excellent experience.

As a key member of the team, you’ll work closely with volunteers, managers and supervisors, helping to keep training programmes running smoothly and ensuring important milestones, reviews and compliance requirements are completed on time.

You will be based primarily in our Bury St Edmunds office, with work from our other four offices, and will be part of a supportive, mission-driven team.

Purpose

· Supporting the recruitment process, including applicant communications, interview coordination and reference gathering.

· Assisting with onboarding new starters, including joining documentation, welcome communications, inductions and system access.

· Monitoring staff and volunteer training progress and keeping databases up to date.

· Organising group and individual training sessions, meetings and attendance records.

· Keeping both people and room rotas up to date

· Assisting with offboarding administration.

Terms and Conditions

• Hours: 21 per week
• Salary: £14,992 per annum actual
• Contract: Permanent with three-month probation period
• Location: Bury St Edmunds with work from our other offices
• Pension: For eligible employees - NEST scheme (3% employer / 5% employee)
• Sick Pay: 4 weeks full pay + 4 weeks half pay within a rolling 12‑month period (after completion of the probation period)
• Annual Leave: 5.6 weeks pro rata, including bank holidays

Full job description and person specification, as well as application form and guidance can be downloaded from our website: www.suffolkwestcab.org.uk/job-vacancies/

Pay: £14,992.00 per year

Benefits:

• Casual dress
• Company pension

Work Location: In person