Trampoline Park Manager

Job Summary

We are looking for an energetic, responsible, and customer-focused Trampoline Park Manager to oversee daily park operations and ensure every guest has a safe, fun, and memorable experience. The Manager will work closely with the management team and park staff to maintain smooth operations, lead employees, manage cash handling, support birthday parties and events, and resolve customer concerns.

The ideal candidate is a strong team player and hands-on leader who enjoys working with families and teenagers, is comfortable interacting with customers, and can remain calm and professional in a fast-paced entertainment environment.

Key ResponsibilitiesDaily Park Operations

• Work closely with other managers to ensure proper opening and closing coverage according to the management schedule.
• Complete opening and closing procedures, including facility walkthroughs, safety checks, cleanliness checks, and operational readiness.
• Ensure the park, attractions, party rooms, restrooms, lobby, and common areas are clean, safe, and ready for guests.
• Monitor park operations throughout the day and address issues quickly and professionally.
• Ensure all park policies, safety procedures, and operational standards are followed.
• Communicate important operational issues, maintenance needs, staffing concerns, and customer feedback to the management team.

Customer Experience – Highest Priority

• Be highly visible and customer-facing throughout the shift.
• Welcome guests and create a friendly, positive, and fun environment for families and children.
• Make sure customers are happy with their experience from the moment they arrive until they leave.
• Listen to customer concerns and complaints and resolve them professionally and fairly.
• Handle difficult customer situations calmly while protecting the interests and reputation of the park.
• Follow up on customer issues and work to turn negative experiences into positive ones.
• Maintain a professional, friendly, and welcoming attitude at all times.

Cash & Money Management

• Follow all cash-handling and financial-control procedures.
• Ensure all tills are properly counted and accounted for before assigning them to employees.
• Verify tills at the beginning and end of each shift.
• Ensure all tills are properly closed, counted, documented, and secured.
• Identify and report any cash discrepancies immediately.
• Maintain accurate records of cash transactions, deposits, refunds, discounts, and other financial activity as required.
• Ensure employees follow proper procedures for handling cash and point-of-sale transactions.
• Maintain confidentiality and accountability when handling park funds.

Team Leadership & Employee Management

• Work as a team player with the other managers to ensure consistent park operations.
• Lead by example and maintain a positive attitude, especially during busy periods.
• Supervise, coach, and support park employees, including a large team of teenage employees.
• Communicate expectations clearly and professionally.
• Help employees understand customer service, safety, cleanliness, and operational standards.
• Provide coaching and corrective feedback when necessary.
• Recognize employees who provide excellent customer service and demonstrate strong performance.
• Help create a positive workplace where employees feel respected, supported, and motivated.
• Work with other managers to address attendance, performance, scheduling, and employee issues.
• Maintain professionalism when working with younger employees and serve as a positive role model.

Birthday Parties & Events

• Host and oversee birthday parties and group events to ensure guests receive an exceptional experience.
• Welcome the birthday party host and guests and explain the party schedule and activities.
• Ensure party rooms are properly prepared before guests arrive.
• Coordinate with party hosts, park staff, and kitchen staff to keep the party running on schedule.
• Coordinate closely with the kitchen to ensure food and beverages are prepared and served on time.
• Monitor party timelines so food, cake, activities, and other scheduled components happen as planned.
• Address customer requests or issues during parties immediately.
• Ensure party rooms are cleaned, reset, and ready for the next group.
• Help promote additional party upgrades, memberships, food, arcade credits, and other park offerings when appropriate.
• Ensure birthday party guests leave satisfied and excited to return.

Safety & Facility Standards

• Enforce all park safety rules and guest policies consistently.
• Monitor attractions and guest activity to identify unsafe behavior or potential hazards.
• Ensure employees are following proper safety procedures.
• Respond appropriately to injuries, incidents, or emergencies and complete required documentation.
• Conduct regular walkthroughs of the park and report maintenance or safety concerns.
• Ensure cleanliness and presentation standards are maintained throughout the day.

Communication & Teamwork

• Maintain strong communication with the General Manager, Operations Manager, Party/Sales team, kitchen staff, and other managers.
• Participate in manager meetings and communicate important information to the team.
• Provide clear shift handoffs to the incoming manager.
• Work collaboratively with other managers rather than operating independently.
• Support other departments when needed to ensure the overall success of the park.
• Be willing to step in and help wherever needed during busy periods.

Ideal Candidate

The successful candidate will:

• Have strong customer service and people skills.
• Enjoy working with children, families, and teenagers.
• Be energetic, outgoing, and approachable.
• Be comfortable handling customer complaints and difficult situations.
• Have strong attention to detail, especially with cash handling and accountability.
• Be dependable and willing to work weekends, evenings, holidays, and other peak business hours.
• Be able to work effectively as part of a management team.
• Have strong communication and leadership skills.
• Be organized and able to manage multiple priorities in a busy environment.
• Be willing to work hands-on rather than managing from behind a desk.
• Have a positive attitude and the ability to motivate and coach employees.
• Prior experience in entertainment, hospitality, restaurants, retail, trampoline parks, amusement parks, or other customer-facing businesses is preferred.

What Success Looks Like

A successful Trampoline Park Manager ensures that:

• Customers leave happy and want to come back.
• The park is safe, clean, and operating efficiently.
• Birthday parties start and finish on schedule.
• Kitchen service for parties is coordinated and delivered on time.
• Cash tills are accurately counted, assigned, closed, and accounted for.
• Employees understand expectations and work well as a team.
• Teenage employees are properly coached, supervised, and treated professionally.
• Managers communicate and support one another.
• Customer complaints are handled quickly and professionally.
• The park delivers a consistently fun, safe, and positive experience for every guest.

Pay: $16.00 - $19.00 per hour

Work Location: In person