Transaction Manager

Job Title ManagerTransaction Management- Global Risk and Compliance Department

Location: Bangalore

Experience Required: 10+ years

About Rakuten Symphony

Rakuten Symphony, a Rakuten Group company, provides global B2B services for the mobile telco industry and enables nextgeneration, cloudbased, international mobile services. Building on the technology that powered Japan’s newest mobile network, Rakuten Symphony is taking its mobile offering global.

Role Summary

The role is responsible for owning and strengthening Transaction Management operations, ensuring efficiency, complaint execution of business transactions across global entities.

This position will act as a governance anchor between business and control functions, while continuously improving processes, tools, and frameworks to enhance efficiency and risk visibility.

Key Responsibilities

1. Transaction Management & Execution

• Manage business transactions (NDA, MSA, SOW, LOI, etc.) with vendors, customers and intracompany contracts.
• Ensure all transactions are completed with required approvals and governance checks
• Drive closure of transaction cases with clear accountability and timelines
• Oversee accurate and timely updation of transaction records in TM tools (Jira / CLM)

2. Governance & Cross-Functional Coordination

• Act as a central coordination point across Procurement, Legal, Finance, Sales, and Business teams
• Ensure adherence to company governance policies and approval frameworks
• Support interpretation and implementation of TAA / approval matrices
• Identify and escalate governance gaps or non-compliance risks

3. Risk Identification & Incident Management

• Identify transaction-related risks (commercial, contractual, operational)
• Ensure timely escalation and resolution with relevant stakeholders
• Support incident reporting and mitigation tracking
• Build structured visibility of recurring risks and root causes

4. Process Improvement & Automation (Key upgrade)

• Identify inefficiencies in TM processes and drive optimization initiatives

• Develop scalable solutions to improve turnaround time and accuracy

• Work closely with IT / AI teams to:

• Build automation use cases

• Improve workflow tools (Jira, Docusign, CLM)

• Drive adoption of AI/ML for process enhancement where feasible

5. Project Management & Governance Tracking

• Plan and manage TM-related initiatives and improvement projects
• Prepare meeting agendas, MoMs, and track action items
• Ensure structured follow-ups and closure discipline
• Drive PDCA (Plan–Do–Check–Act) cycles for continuous improvement

6. Documentation & Capability Building

• Develop and maintain TM manuals, SOPs, and training materials
• Conduct knowledge sharing and onboarding for new joiners
• Standardize processes and templates across geographies

7. Leadership & Ownership (Senior role differentiation)

• Take end-to-end ownership of initiatives and deliverables
• Mentor junior team members and support capability development
• Act as a problem-solver in ambiguous or high-pressure situations
• Demonstrate high accountability and ownership across all assigned tasks

Education & Qualifications (Mandatory)

• MBA or equivalent PostGraduate degree from a Tier1 / Tier2 business school
• Bachelor’s degree in Economics, Business, Finance, or a related discipline
• Big4, toptier management consulting experience (Preferable not mandatory)

Technical & Analytical Skills

• Strong analytical and problem-solving capabilities

• Advanced proficiency in:

• MS Excel

• PowerPoint

• Working knowledge of:

• Power BI / Tableau / DOMO

• Jira / Docusign / CLM tools

Soft Skills & Leadership Capabilities

• Strong executive communication and stakeholder management skills
• Ability to influence without authority and operate as a neutral facilitator
• Structured thinker with high attention to detail and business context
• Comfortable operating in ambiguity and evolving role boundaries
• Strong sense of ownership, integrity, and judgment

Rakuten Shugi Principles

Employees are expected to model Rakuten’s five principles:

• Always improve, always advance (Kaizen)
• Be passionately professional
• Hypothesize – Practice – Validate – Shikumika
• Maximize customer satisfaction
• Speed! Speed! Speed!