Transaction Processing Executive/Officer

L 2 level Transaction Processing Executive/Officer to process the US Banking –process documents for a Non-Voice BPS account (US Client).

Technical Skills:

• Excellent MS Office skills – MS Excel, Power Point, Excel Macros and E Mail Drafting
• Good Typing Speed of 28 WPM with >=95% accuracy

Process Skills:

• Good and sound knowledge of US Banking process – preferably US Banking
• Insurance Operations & Policy Processing
• Customer/KYC Verification
• Customer AML Verification
• MS Excel (VLOOKUP, Pivot Tables), MS Word & PowerPoint
• Stakeholder Coordination & SLA Compliance
• Data Accuracy & Confidentiality.
• 100% Accurate work required as Errors will have Financial impacts from Client and their Customer side.

Behavioral Skills:

• Strictly US Shift Working Hours ( India Night Shifts) – should be flexible to do Over Time duty if required.
• Punctual and adherence to attendance and Leaves
• To report to Team Lead and follow the Instructions and the HR Policies as per Company

Certification:

• Education: 12 + 3 Degree Education is mandatory – B Com, BBA and BBM Graduates preferred, however Candidate with good work experience (similar BPO field and domain) but with other Specialization will also be looked into.
• Additional Certification on Stock Market Subjects is added advantage.
• No Engineering / Tech Graduates

Experience requirements:

• Candidate should have minimum 6 months to 1 year work experience in similar BPO field – preferable from US Banking (primary preference)
• Secondary preference will be for Candidates who have experience in other BPO domains like Accounting, Insurance, Health Care etc will also be considered.

Expected Competencies:

• Interpersonal Effectiveness: Candidate should be a team player and demonstrate required aptitude and attitude towards work and the Team.
• Service Orientation: Candidate should be Customer Centric and committed to deliver the best to Customers and the Business.