JPMC

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a dynamic environment where every day brings new challenges and opportunities. 
As a Transaction Specialist II in the Exception Processing department, you will be&nbsp;responsible for processing stop payments, status accounts, CAN/RANN requests, end-of-day (EOD), etc.&nbsp; In this role, you will need to demonstrate an ownership approach to all tasks, initiative, and confidence to complete assignments with limited supervision, a proactive approach to problem-solving, and the ability to effectively multitask and prioritize in a fast-paced environment.&nbsp;You will also work closely with our other sites located in Indiana and India to meet both internal and external service level agreements (SLAs).
Job responsibilities
<ul>
<li>Process involves reviewing of stop information to make a pay/return decision</li>
<li>Utilize comments for pay/return decisions</li>
<li>Process manual requests</li>
<li>Meet SLAs, productivity standards, and quality standards</li>
<li>Participate in projects and working groups as required and other duties as assigned</li>
<li>Exercise judgment, discretion, and prioritization</li>
<li>Understand and follow Bank policy and established procedures</li>
</ul>
Required qualifications, capabilities, and skills
<ul>
<li>Utilize 10-key by touch comfortably</li>
<li>Basic working knowledge in Microsoft Office applications (i.e. Excel, Word, Outlook, etc.)</li>
<li>Adapt to environment as a team player and independent self-starter, contribute to ideas within the department</li>
<li>Excellent interpersonal and written/verbal communication skills</li>
<li>Effective multi-tasking skills and prioritize workloads while working within tight service levels</li>
<li>Strong organizational and time management skills</li>
<li>Demonstrate attention to detail and accuracy with completed work</li>
<li>Maintain high performance levels in stressful situations and high-volume environment</li>
<li>Lift up to 20lbs</li>
</ul>
Preferred qualifications, capabilities, and skills
<ul>
<li>Proficiency with Microsoft Excel and PowerPoint</li>
<li>Be able to learn policies, procedures, and processes quickly</li>
<li>Savvy with Internet/Intranet usage</li>
</ul>
Work Schedule:&nbsp;
Monday - Friday - 12:00 pm - 9:00 pm with a 10% shift differential&nbsp;
Candidates must be willing and able to work schedules during our operating hours, which may include mornings, evenings and weekends.&nbsp;Position is Monday-Friday and the hours are noon Central to 9:00pm Central.&nbsp; Some overtime may be required.
This position may also require you to work non-traditional hours and/or additional hours as business needs arise.&nbsp;
&nbsp;This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

Transactions Specialist II - Exceptions and Returns

Transactions Specialist II - Exceptions and Returns

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