Transcriber

Job Details

Designation: Transcriber

Mode of Work: Work from Office

Location: Pune

Tenure of Work: 1 Year Contract

Job Description

Languages: Hindi, Tamil, Telugu, Malayalam, and Kannada.

Typing Speed: 50 WPM

Key Responsibilities

• Transcribe customer-side voice bot call recordings accurately in the assigned target language.
• Segment only the primary customer speech and follow the prescribed segmentation rules, including minimum segment duration and non-overlapping segments.
• Produce lexical transcription without punctuation or special symbols and use the appropriate target-language script.
• Write numbers, dates, digits, abbreviations, and English loan words in the required lexical format while maintaining consistent spelling.
• Apply contextual correction only when the intended word is unambiguous from the sentence context; otherwise preserve what is actually spoken or use the prescribed unintelligibility handling.
• Identify and appropriately handle distorted, unintelligible, IVR, non-target-language, background-speech, and overlapping-audio cases as defined in the guidelines.
• Incorporate calibration and QA feedback promptly and maintain agreed quality and turnaround expectations.
• Escalate unclear or exceptional cases through the defined operations process rather than making unsupported assumptions.