Transfer Coordinator

Ready to put your organization skills and attention to detail to work?

Join AAM as a Transfer Coordinator! You’ll play an important role in creating smooth, accurate property ownership transitions for homeowners by managing incoming deeds, escrow checks, invoices, and payment coupons. We’re looking for someone who is organized, dependable, and committed to providing exceptional service. Join a respected leader in HOA management and become part of a team dedicated to serving communities across the country.

Position Summary:
Primarily responsible for conducting the transfer of ownership of homeowners by managing the incoming deeds, escrow checks, and invoice/payment coupons.

Position Responsibilities:

• Provides direct support to buying homeowners after close of escrow.
• Partners with the Department Manager to ensure properties in need of transference are completed within deadlines.
• Manages Builder to Owner and Resale files.
• Transfers ownership within accounting database by utilizing recorded deed.
• Sets up accounts for new owners.
• Generates new homeowner invoices/payment coupons.
• Processes ledger adjustments on trustee’s deeds, quit claim deeds, agreement for sales, etc.
• Ensures all necessary information is present through internet and title company research.
• Maintains strict adherence to community and company deadlines.
• Provides customer service to homeowners and title companies.
• Notifies community managers and legal department of trustee’s deeds, fines and high account balances.
• Processes check requests to reimburse AAM for transfer fees and homeowners for overpayments.
• Assists Department Manager by updating procedures for the position when needed.
• Performs other related duties as directed.

Knowledge, Skills and Abilities:

• Excellent customer service skills.
• Ability to multitask, and prepare and process large amounts of incoming deeds, escrow checks and invoice/payment coupons while being detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs such as Microsoft Office Suite and learn new database systems, internet and e-mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Utilizing a computer in an office setting.

Experience

Required

• 2 year(s): Experience working in an administrative support role with heavy data entry experience in a fast-paced environment.

Education

Required

• High School or better

Behaviors

Preferred

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Goal Completion: Inspired to perform well by the completion of tasks
• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.