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Transformation Consultant

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Onsite

Transformation Consultant

Teleperformance Malaysia Sdn Bhd

Transformation Consultant

Skills

Machine LearningAIMicrosoft Power PlatformChange ManagementProcess ImprovementManagement Consulting

2 months ago

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Important information


Contract type:

Permanent

Location:

George Town, Penang, Malaysia

Work mode:

Onsite

Published on:

3 September 2026

What they need


Job Summary:

We are seeking a Transformation Consultant to join our team, driving business transformation and delivering strategic change initiatives across our organization.

Key Responsibilities:

  1. Transformation Strategy Development:
  • Collaborate with Operations leaders to develop and implement transformation strategies aligned with business objectives.

  • Conduct analysis and provide recommendations on organizational design, process improvement, and cultural transformation.

  • Design and implement change management plans to minimize disruption and ensure successful adoption of changes.

  • Develop and deliver training programs to support change initiatives.

  1. Stakeholder Engagement:
  • Build and maintain relationships with senior stakeholders, including executives, department heads, and team leaders.

  • Communicate transformation plans, progress, and outcomes to stakeholders.

  1. Project Management:
  • Manage transformation projects, ensuring timely delivery, budget adherence, and quality outcomes.

  • Coordinate with cross-functional teams, including IT, HR, and operations.

  1. Benefits Realization:
  • Develop and track benefits realization plans to ensure transformation initiatives deliver expected business outcomes.

  • Conduct post-implementation reviews to identify lessons learned and areas for improvement.

Requirements:

  1. Education: Bachelor's degree in Computer Engineering, Business Administration, Management, or a related field.

  2. Experience: Prefer someone with at least 5 year of experience in management consulting, transformation, or change management.

  3. Skills:

  • Strong business acumen and understanding of organizational dynamics.

  • Excellent analytical, problem-solving, and communication skills.

  • Proven ability to lead and manage cross-functional teams.

  • Experience with transformation methodologies (e.g., Agile, Lean).

  • Strong stakeholder management and influencing skills.

  • Proficient in Microsoft Power Platform and Microsoft Office especially, Powerpoint and Excel

  • Knowledge in Machine Learning and Artificial Intelligence

  1. Certifications: Certification in transformation, change management, or a related field (e.g., Prosci, Lean Six Sigma) is desirable.

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