Transformation Program Manager

About the Role

We are looking for an experienced Procurement Transformation & Transition Lead to drive the planning, implementation and transition of a Country Procurement Target Operating Model (TOM).

This role will be responsible for translating the approved operating model into an executable delivery plan, coordinating cross-functional workstreams, managing operational readiness, and ensuring a smooth transition into business-as-usual (BAU) operations.

Working closely with Procurement, Finance, Technology, Operations and other key stakeholders, you will drive transformation milestones, resolve delivery dependencies, strengthen governance and ensure the successful implementation of the new operating model. You will also contribute to Procure-to-Pay (P2P) process improvement initiatives to enhance operational efficiency, controls and service delivery.

Key Responsibilities

• Transformation Planning & Governance: Develop and manage the integrated transformation plan, including milestones, dependencies, risks, issues, resources and progress reporting.
• Operating Model Implementation: Coordinate the implementation of the procurement operating model across organisational structures, roles and responsibilities, processes, technology, data, controls and service delivery arrangements.
• Business Transition & Operational Readiness: Lead transition planning, cutover preparation, go-live coordination, hypercare and formal handover to BAU teams.
• Stakeholder Management: Work closely with Procurement, Finance, IT, HR, Legal, Risk and Control, business units, shared-service teams and external vendors to drive alignment and timely decision-making.
• Process & Control Design: Translate the approved operating model into clear process ownership, governance structures, standard operating procedures (SOPs), service levels and control frameworks.
• P2P Process Improvement: Identify opportunities to improve end-to-end Procure-to-Pay processes, including requisitioning, purchase orders, invoice processing, supplier enablement and payment workflows.
• Change Management & Adoption: Coordinate change impact assessments, stakeholder engagement, communications, training and readiness activities to support successful adoption of the new operating model.
• Testing & Quality Assurance: Coordinate business testing, user acceptance testing (UAT), defect resolution, risk mitigation and operational validation to ensure implementation readiness.
• Leadership & Capability Building: Guide project and transition team members, facilitate knowledge transfer, and establish sustainable ways of working for internal teams.

Requirements

• Bachelor's Degree in Finance, Accounting, Procurement, Business, Information Systems or a related discipline.
• 8–10 years of relevant experience in transformation, project or programme delivery, business transition, or operational change.
• Proven experience managing complex, cross-functional projects from planning and design through implementation, go-live, stabilisation and BAU handover.
• Hands-on experience in Procurement or Procure-to-Pay (P2P) process improvement and transformation.
• Familiarity with enterprise procurement and ERP platforms such as SAP, Oracle or Coupa.
• Experience coordinating operational readiness, cutover, testing, change management and stakeholder adoption.
• Strong stakeholder management, project planning, governance, problem-solving and executive communication skills.
• Ability to manage multiple workstreams, resolve dependencies, drive accountability and deliver outcomes in a complex business environment.
• Experience working with shared-service centres, system integrators, managed-service providers or multi-entity organisations will be advantageous.
• Experience in the insurance or financial services industry will be an added advantage.