Transit Administrative Assistant

Job Overview
The Transit Administrative Assistant serves as the efficient support system for our office, helping maintain smooth daily workflows. They handle scheduling, manage incoming and outgoing communications, prepare reports, maintain physical and digital filing systems, and act as a primary point of contact for internal teams and external clients, manages transit documentation, and assists agency staff or leadership.

Key Responsibilities---

Customer Service & Communications:

Answer phones, greet visitors, and respond to inquiries from the general public, riders, regarding schedules, fares, and routes.

Record Keeping & Reporting:

• Maintain physical and electronic filing systems
• Logs transit incidents
• Compiles operational data or passenger count reports
• Complete verifications of Medicaid clients via ODM system PNM

Administrative Support:

• Manage calendars, schedule meetings, process mail, and order office supplies
• Assist Director in scheduling new hire training, including physical, drug/alcohol testing and fingerprints
• Assist in promotion, fund development and representation and customer relations of Access Tusc

Financial & Payroll Duties:

• Assist with basic bookkeeping
• Prepare invoices and reports for billable sources/contract services
• Prepare deposit for monies received and communicate deposit information to finance department
• Process expenses or invoices
• Compile department payroll or attendance records

Transit Operations Support:

• Coordinate routine logistics
• Assist with bus pass/benefit programs
• Maintain inventory of capital and noncapital items on daily/weekly/monthly schedule (includes vehicle preventative maintenance)

Additional Duties

Any other function that may be necessary in meeting the requirements of Access Tusc Transit, partner agencies, and/or funders.

Qualifications

Education: High school diploma or equivalent.

Experience: 1 to 3+ years of general clerical, office management, or secretarial experience. Experience in public transit or municipal government is a plus.

Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook), data entry, strong verbal and written communication, and the ability to maintain strict confidentiality regarding employee and operational records.

Strong customer service skills and communication skills within a team environment. Must be highly organized with attention to detail with ability to multi-task with time management skills

Work Environment & Physical Demands

• This position is strictly office-based, requiring long periods of sitting or standing at a desk.
• Continual use of a phone headset and computer monitor is required.

Schedule & Hours

• Shift: 8:30 AM – 5:00 PM Monday through Friday
• Hours: 40 hours per week (includes a 30-minute lunch break)

Benefits

• Medical Insurance, 401K and PTO Benefits
• Voluntary Dental and Vision Benefits

The physical demands described here are the representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $19.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Ability to Commute:

• New Philadelphia, OH 44663 (Required)

Work Location: In person