Transition and Engagement Coordinator

GENERAL REQUISITION INFORMATION

EEO Statement:

The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its education programs or activities, including admissions and employment. The University prohibits any form of retaliation taken against anyone for reporting discrimination, harassment, or retaliation for otherwise engaging in protected activity. Read the full statement.

Job Title

Transition and Engagement Coordinator

Job Grade

AS21S

Division

Academic Affairs

College/Dept

Programs

Department

Division of Continuing Studies

Requisition Number

2026-00330

FTE (full-time equivalency)

100.00

Work Schedule

Monday - Friday 8:00 a.m. - 5:00 p.m.; occasional evenings and weekends

Does the position provide the opportunity to work Remotely/Telecommuting?

No remote/telecommute opportunity

Appointment Term

12- 12/12 months

Is this position essential personnel according to the inclement weather policy?

No

Pay Information

47,000-52,000

Pay Schedule

Annually

FLSA Designation

Exempt

Position Summary

The Transition and Engagement Coordinator serves as a key member of the Division of Continuing Studies (DCS) student support team, providing high-touch, learner-centered services that help adult and contemporary learners successfully navigate their educational journey. As a primary point of contact for prospective, newly admitted, and current students, this position helps create a welcoming, responsive, and supportive experience that reflects the mission and values of DCS.

The Transition and Engagement Coordinator supports student transition, onboarding, orientation, communication, and engagement efforts while collaborating closely with academic advisors and campus partners to ensure coordinated support throughout the student lifecycle. This position develops and maintains learner-facing communications, resources, and experiences; coordinates front-line student support services; assists with events and engagement initiatives; and contributes to continuous improvement efforts that enhance the student experience.

Through frequent interaction with learners and analysis of student questions, needs, and engagement patterns, the Transition and Engagement Coordinator identifies opportunities to improve processes, communication, and support services.

The successful candidate is organized, proactive, and service-oriented, with strong communication, relationship-building, and problem-solving skills, and a commitment to advancing student success, persistence, engagement, and satisfaction.

Job Duties

Responsibility Area:

Student Transition & Success Support

Duties:

Provide high-touch support to prospective, newly admitted, returning, and current students as they navigate university processes and academic pathways. Serve as a primary point of contact for learner questions and concerns, helping students understand next steps, access resources, and overcome barriers to enrollment and persistence. Collaborate closely with academic advisors and campus partners to ensure students receive timely, accurate, and coordinated support throughout their educational journey.

Percentage Of Time

35

Essential Function:

Yes

Responsibility Area:

Orientation, Communication, & Learner Engagement

Duties:

Coordinate and enhance onboarding, orientation, communication, and engagement efforts that support student success and connection to DCS. Develop, maintain, and improve learner-facing content, communications, and resources across multiple platforms. Use student feedback, engagement trends, and available data to identify opportunities to improve communication, increase student engagement, and create more seamless learner experiences.

Percentage Of Time

35

Essential Function:

Yes

Responsibility Area:

Student Experience Operations & Coordination

Duties:

Coordinate front-line student support services, including virtual and in-person inquiries, scheduling processes, and learner communications. Assist with planning and implementation of events, programs, and engagement activities that support recruitment, onboarding, persistence, and community building. Maintain accurate records and reporting related to student interactions, communications, and engagement efforts while identifying opportunities for process improvement.

Percentage Of Time

20

Essential Function:

Yes

Responsibility Area:

Departmental Support & Campus Engagement

Duties:

Contribute to division initiatives, projects, strategic planning efforts, and campus collaborations that support the mission of DCS. Participate in departmental and university activities, represent the needs of adult and contemporary learners, and support continuous improvement efforts that enhance the student experience and operational effectiveness of the division.

Percentage Of Time

10

Essential Function:

Yes

Required and Preferred Qualifications

Required Education

Bachelor’s degree.

Required Experience

2-3 years of progressively responsible experience in customer service, student support, or program coordination. Demonstrated proficiency utilizing Microsoft Office applications.

Required License/Certification

NA

Required Additional Qualifications:

NA

Preferred Education

NA

Preferred Experience

Experience working in higher education, including working with adult, online, and/or transfer students. Experience coordinating orientation or onboarding, developing communications for students, and interpreting data.

Preferred License/Certification

Preferred Additional Qualifications:

Compliance Requirements

Credit Check

No

Motor Vehicle Licensing Validity Check

No

Pre-employment Physical Request and Assessment

No

Drug Screen

No