Transition Director

• Role: Transition Director
• Location: London GCS/ Watford
• Experience: Overall, 20 years+ and minimum 10 years in Transitions

Job Description :

HCLTech’ Digital Business Services is looking for experienced transition leaders for its Transition Centre of Excellence (CoE). The Transition CoE is a global team of high performing transition experts who are responsible for the full lifecycle of a customer journey from RFPs to Transition executions. Transition Directors should have deep knowledge, expertise, and experience of leading global application transition programs in complex and challenging environments. They should be willing to work in an individual contributor capacity as well as leading a team of transition experts for large and complex programs. Transition Directors are responsible for creating and defending the end-to-end transition solutions and subsequently leading the transition execution programs. Additional responsibility includes working on various initiatives with respect to enhancing the framework, automation, CoE libraries and participate in analyst/ advisor briefings.

Roles and Responsibilities:

A. Transition Solution:

• Overall responsibility for creating customized and ‘fit for purpose’ transition solution and sizing for large and medium sized RFPs
• Review and provide guidance to team members for small sized RFPs
• Ensure HCLTech’s transition framework, tools & accelerators are followed
• Create week-on-week transition ramp-up and provide complete inputs for transition budgets based on CoE’s cost and effort models
• Participate in internal leadership reviews to get the transition solution and budgets approved
• Own the transition related content and presentations to clients bid defense and deep-dive workshops
• Participate in due-diligence exercises

B. Transition Executions:

• Overall responsible for the management, performance, and execution of the Transition Program
• Ensure all planning is coordinated, consolidated and in line with HCL's contractual obligations
• Ensure standard CoE methodology, deliverables and approach is followed for transition execution
• Monitor progress of transition plan and the associated tasks and responsibilities (with respect to responsibility of HCL or client or incumbent supplier) against the transition schedule, timelines and milestones
• Conduct transition cadence meetings
• Identify, monitor and manage any risks or issues via an updated Transition Risk Register and take appropriate preventive and corrective measures
• Review transition deliverables and ensure effective knowledge transfer
• Conduct toll-gate checkpoint reviews and go/no-go meetings with client stakeholders
• Conduct the Transition to Delivery handover meetings
• Ensure Critical Milestones and deliverables are identified and completed on time
• Monitor, track and report against the transition resource ramp-up plan
• Interface with steady state delivery Directors for handover
• Provide leadership and guidance to transition team (TM's, TMO)
• Responsible for managing all the support tracks to ensure it aligns with the overall transition objectives along with the cost and timelines.
• Address program level issues with delivery team leadership and client leadership
• Conduct transition closure activities as per the CoE framework

C. Transition CoE Initiatives:

• Participate/ lead the CoE initiatives to enhance transition framework, accelerators, libraries, tools and templates
• Prepare content for analyst meets and other CoE initiatives aimed at increasing the internal and external visibility

Must-have Competencies

• Demonstrate strong program management skills and experience of leading more than one large (300+ FTE) Application Transitions
• Must have a strong solution mindset and ability to create differentiated and risk-mitigated transition solutions to address client requirements
• Exhibit client centricity and experience of managing senior client stakeholders on a global scale
• Must have a collaborative mindset and develop amicable working relationships with cross-functional teams
• Must be good at problem solving and managing challenges with a positive and calm approach
• Demonstrate leadership skills required to manage large cross-functional teams during program executions
• Possess effective written, oral communication and presentation skills
• Must be articulative during leadership interactions internally as well as externally

The ideal candidate should have:

• Over 20 years of experience in the IT industry with a minimum of 10 years of transition experience
• Educational Qualifications – MBA/ B.E./ B. Tech.
• Scrum/ Agile/ PMP/ ITIL/ Six Sigma certification