Transition Manager// 30lpa// Immediate joiner

Transition manager-30lpa

• Any graduation is fine
• Need to have 5 years of experience as a transition manager (BPO only)on papers
• work location is Hyderabad
• work from the office ( No WFH)
• Immediate joiners to 15 days notice period will be considered
• CTC-30lpa(20% variables)
• 5 days working 2 week offs
• 2 way cab ( 30km radius)
• Mode of interview;-Virtual
• ROI :- HR round, Operations and client rounds

What we are looking for

• Preferable with 5 - 8 years of working experience in the related field is required for this position
• Excellent understanding of contact center operation
• Sound knowledge of customer satisfaction, Net Promoter Score and quality programs
• Organizational and time management skills
• Effective facilitation skills in client and staff meetings
• Excellent verbal and written communication skills in English and the language of supporting market

Roles and Responsibilities

• Transition Oversight: Lead and manage assigned transition processes, ensuring a smooth and efficient transfer of services.
• Stakeholder Management: Engage with both company and client stakeholders, ensuring alignment and collaboration throughout the transition.
• Operational Tracking & Reporting: Establish and maintain a robust tracking mechanism for key operational indicators to support informed decision-making.
• Budget & Cost Management: Monitor transition spending to ensure adherence to the approved budget.
• Process & Metrics Establishment: Support the setup of key processes, define performance metrics, and develop reporting mechanisms.
• Quality & Process Compliance: Track and drive all critical process parameters to ensure high-quality service delivery.
• Change Management & Transformation: Drive transformation initiatives with a strong focus on change management best practices.
• Continuous Improvement: Support the implementation, maintenance, and continual improvement of company's Quality Management System.
• Additional Responsibilities: Carry out other duties as assigned by management to ensure the smooth execution of transition processes.: Support the setup of key processes, define performance metrics, and develop reporting mechanisms.

Contact Person

Maheshwari HR- 96032 70263