Transition Manager

Why join us?

BlupaceTech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium.

Where you’ll be working:

• We are looking for Transition Manager in UK
• Location: London
• Open to travel to Switzerland & Poland for client visit & KT
• No Sponsorship provided for this role.

Key Responsibilities

• Complete Due diligence- Review existing documentation, Knowledge Articles
• Work with Project Team to agree overall plan
• Produce and agree questionnaires with customer.
• Complete Knowledge acquisition sessions for technical and process knowledge.
• Prepare and conduct playback sessions.
• Highlight scope challenges and any associated risks.
• Create runbook.
• Tickets /Asset Inventory Analysis.
• Conduct site visits to validate KT information and gain site level understanding.
• Work to develop Future Mode Operational Processes associated to on-site services
• Work with Project Team on Partner On-boarding/Scope
• Work and provide knowledge transfer and operational readiness to local/central teams for related services (Hardware Asset Management, Field Support Command Centre, Service Desk)
• Prepare Training Materials and work with BAU Delivery Team to train teams