Transition Manager

Job Description: TMO SME

Function

Transition Management Office (TMO) Global IT VMO

Title

Transition Management Office (TMO) SME — Global IT VMO

Reports To

Global IT VMO Lead

Location

Bengaluru

Grade / Level

Z4

Role

Leads and manages the Transition Management Office tower

Experience Required

8+ years in managing large scale IT Transitions across vendors

1. ROLE PURPOSE

The TMO SME is accountable for the end-to-end planning, governance, and execution of vendor transitions across Global IT contracts, beginning with the AMS portfolio — overseeing knowledge transfer (KT), structured readiness testing (SRT), cutover, hypercare and adoption — ensuring transitions are delivered on time, on budget and with minimal disruption to business operations.

The role serves as the primary escalation point between business/function stakeholders and the extended TMO team, driving consistent execution of transition strategy and governance across all active waves, and ensuring a sustainable, well-governed handover into steady-state operations.

1.1 Enterprise Transition Execution

• Own end-to-end planning and execution of large-scale, multi-wave transitions across towers, vendors and geographies within the Global IT portfolio.
• Develop and oversee the Master Transition Plan, covering scope, timelines, dependencies, financials, milestones, risks, regulatory requirements and mitigation actions.
• Drive on-time, on-budget delivery of each transition wave while adhering to compliance, quality and audit requirements.
• Ensure consistent execution of transition strategy and methodology across the multiple waves.

1.2 Stakeholder & Governance Management

• Serve as the primary escalation point between business/function stakeholders and the extended TMP team, ensuring timely decision-making and issue resolution.
• Drive alignment with global standards, governance frameworks and enterprise decision-making forums (Steering Committee, Governance Council).
• Coordinate gate sign-off approvals, ensuring gate criteria are met before wave progression.

1.3 Risk, Stabilization & Operational Readiness

• Oversee the transition risk management framework with a strong focus on compliance, business continuity, and sustainable knowledge/capability transfer to incoming vendor teams.
• Ensure operational readiness through structured readiness testing.
• Define and lead the hypercare approach — success criteria, monitoring cadence and exit conditions — following each wave's go-live.
• Ensure smooth transition to steady-state operations with established SLAs and performance baselines, in coordination with the VMO Governance tower.

1.4 Organisational Change & Adoption

• Lead the change management strategy for each transition wave, including stakeholder engagement, communications and adoption planning across global teams.
• Ensure effective knowledge transfer and sustained adoption of compliant processes, systems and ways of working by incoming AMS vendor teams.

2. REQUIRED EXPERIENCE & QUALIFICATIONS

• 8+ years of progressive experience in transition management, shared services, or Global Business Services (GBS) / Global Capability Centre (GCC) environments.
• Bachelor's degree in Business Administration, Finance, Supply Chain or a related field, or equivalent professional experience.
• Proven track record leading complex, large-scale, multi-wave transitions simultaneously across multiple functions/towers and geographies.
• Experience building and leading a global transition team/function
• Functional knowledge across one or more relevant domains (e.g., IT AMS, R&D, commercial, supply chain, corporate functions).
• Proven experience planning, coordinating and managing organisational change across business units, functions and markets.
• Working knowledge of financial planning, budgeting, forecasting and monthly variance reporting for transition costs.

3. KEY SKILLS & COMPETENCIES

Technical Competencies

• Strong understanding of transition methodologies and global operating models.
• Demonstrated expertise in transition planning and execution — knowledge transfer (KT), structured readiness testing (SRT), cutover, hypercare and adoption.
• Functional and end-to-end process expertise in one or more areas.
• Experience establishing methods, frameworks and tools, including use of technology and AI.
• Solid financial and commercial acumen — able to explain assumptions, manage transition costs and drive economic value.

Behavioural Competencies

• Ability to influence cross-functional partners and stakeholders in a highly matrixed, global organisation.
• Ability to operate effectively in complex, ambiguous environments to drive alignment and execution across diverse teams.