Transition Manager

15+ years of experience Role Purpose: Role Purpose: Own end-to-end transition of the agreed scope from incumbent vendors

Define and manage the integrated transition plan covering mobilization, KT, forward shadowing, reverse shadowing, stabilization and handover.

Establish transition waves aligned to applications, value streams, release commitments, business criticality and operational risk.

Coordinate incumbent SMEs, customer stakeholders, client leads and third parties for timely knowledge transfer.

Drive collection and validation of architecture documents, SOPs, runbooks, code repositories, incident history and operational knowledge.

Define entry and exit criteria, quality gates, readiness checklists and formal sign-offs for every transition phase.

Track KT coverage, playback results, competency assessments, knowledge gaps, open actions, risks and dependencies.

Ensure teams achieve independent delivery capability through forward shadowing and reverse shadowing.

Coordinate resource onboarding, system access, security clearances, tools, environments and infrastructure readiness.

Protect production stability, ongoing releases, SLA performance and business continuity throughout the transition.

Maintain the transition RAID log, dashboard, governance cadence and executive status reporting.

Lead transition issue resolution, escalation, mitigation and recovery planning across all workstreams.

Manage transition scope, schedule, effort, assumptions, dependencies and compliance with contractual commitments.

Experience: Strong experience in large-scale ADM transitions, multi-vendor environments, KT/FS/RS, service readiness and telecom digital channels.