Transition Manager Infrastructure

Job Description Transition Manager (Infrastructure)

Position

Transition Manager Infrastructure

Department

Infrastructure / IT Operations

Experience

5 to 8+ years in IT Infrastructure, Service Transition, IT Operations, or Project Management

Location

As per business requirement

Role Overview

We are looking for an experienced Transition Manager – Infrastructure to lead and manage the transition of IT infrastructure services from project/implementation teams or existing service providers into steady-state operations.

The candidate will be responsible for ensuring smooth, controlled, and risk-free transition of infrastructure services while maintaining service continuity, operational readiness, quality, and agreed SLAs.

Key Responsibilities

• Lead end-to-end IT Infrastructure transition and transformation projects.

• Develop and execute transition plans, timelines, milestones, and governance frameworks.

• Coordinate with Infrastructure, Network, Server, Cloud, Database, Security, Service Desk, Application, and other technical teams.

• Manage transition from project teams, incumbent vendors, or existing service providers to the operations/support team.

• Ensure operational readiness before go-live, including documentation, processes, monitoring, tools, access, and support models.

• Conduct knowledge-transfer sessions and ensure effective handover to BAU/operations teams.

• Identify transition risks, dependencies, issues, and mitigation plans.

• Manage stakeholder communication and provide regular transition status reports to senior management.

• Establish and track KPIs, SLAs, milestones, and transition deliverables.

• Ensure all infrastructure documentation, SOPs, architecture diagrams, asset details, and support procedures are complete and updated.

• Coordinate UAT, operational acceptance, readiness assessments, and go-live activities.

• Plan and manage cutover, hypercare, stabilization, and post-transition support.

• Work closely with vendors and third-party service providers to ensure contractual and operational requirements are met.

• Drive continuous improvement and identify opportunities for automation, optimization, and cost reduction.

• Ensure compliance with ITIL processes, security policies, audit requirements, and organizational standards.

• Conduct post-transition reviews and document lessons learned.

Infrastructure Areas

The candidate should have exposure to multiple infrastructure domains such as:

• Data Center Operations

• Servers – Windows / Linux

• Network & Telecom

• Cloud Infrastructure – AWS / Azure

• Storage & Backup

• Database Infrastructure

• Virtualization

• Cybersecurity / Infrastructure Security

• Monitoring & IT Operations

• Service Desk / ITSM

• Disaster Recovery & Business Continuity

Required Skills

• Strong IT Infrastructure and Operations understanding.

• Excellent transition and project management skills.

• Strong stakeholder and vendor management abilities.

• Good understanding of ITIL / ITSM frameworks.

• Experience in managing large-scale infrastructure transitions.

• Strong risk, issue, dependency, and change management skills.

• Excellent communication, presentation, and documentation skills.

• Ability to manage multiple teams and projects simultaneously.

• Strong analytical and problem-solving capabilities.

Preferred Certifications

• ITIL Foundation / ITIL 4

• PMP / PRINCE2

• Agile / Scrum certification

• Cloud certifications such as AWS or Azure – advantageous

Key Performance Indicators

• Successful transition within agreed timeline and budget

• Zero/minimal business disruption during transition

• Operational readiness before go-live

• Successful knowledge transfer and documentation

• SLA/KPI adherence during stabilization

• Effective risk and issue management

• Stakeholder and customer satisfaction

• Successful completion of post-transition stabilization

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.