Transition Manager - Technology Operations

Alcor is seeking an experienced Transition Manager to lead and govern the end-to-end service transition lifecycle within the Technology Operations function. This role requires a very strong consultant to help define and deliver on Transition requirements for all change impacting Operations, working daily with operational stakeholders and acting as a trusted and detailed individual the client can depend on.

This role is critical in ensuring seamless transition of services:

• From build to operations
• From operations to retirement

You will work cross-functionally with delivery teams, operations, and stakeholders to ensure minimal disruption, operational readiness, and risk mitigation throughout the transition lifecycle.

Key Responsibilities

• Own and manage the end-to-end Service Transition lifecycle across multiple projects and programs

• Identify and onboard projects requiring transition governance and support

• Partner with Operations Managers, Project Managers, and vendors to:

• Advise, consult and define transition scope

• Develop detailed transition plans

• Ensure alignment with operational readiness

• Drive:

• Risk assessment and mitigation planning

• Resource planning and forecasting

• Governance and stakeholder management

• Conduct Operational Impact Assessments for new initiatives prior to delivery kickoff

• Provide regular status updates, reporting, and stakeholder communication for all in-flight transitions

• Act as the primary point of contact (POC) for transition-related risks and escalations

• Maintain and continuously enhance the Transition Framework, adapting to evolving business and operational needs

• Develop and manage transition documentation, playbooks, and best practices

• Align transition priorities with business goals and customer expectations

• Drive adoption of automation and AI-led efficiencies within the transition lifecycle

• Own and manage transition-related risks, ensuring visibility and resolution with leadership

Required Skills & Qualifications

• 8+ years of experience in IT Service Management, Service Delivery, or Transition Management

• Strong understanding of Service Transition processes (ITIL framework preferred)

• Proven experience managing complex transitions in enterprise environments

• Ability to work with cross-functional teams and global stakeholders

• Strong skills in:

• Risk management

• Stakeholder communication

• Planning and execution

• Experience with project management methodologies (Agile/Scrum/Waterfall)

• Strong analytical, problem-solving, and decision-making skills

Preferred Qualifications

• ITIL Certification (v3/v4) strongly preferred
• Experience with ServiceNow (ITSM or related modules)
• Exposure to cloud platforms (AWS, Azure, Oracle)
• Familiarity with automation and AI-driven operations
• Experience in managed services or enterprise IT environments

Interested candidates share resume at

[email protected] with CCTC,ECTC and notice period details