Transition Project Specialist

Key responsibilities

• Leads and supports transition projects throughout the full project lifecycle—from initiation, planning, and execution through knowledge transfer, go-live, stabilization, closure, and operational handoff.
• Defines and manages project scope, objectives, deliverables, success measures, roles, responsibilities, and governance while maintaining clear project boundaries.
• Develops and manages integrated project plans, including schedules, milestones, resources, dependencies, readiness activities, and critical transition checkpoints.
• Identifies and engages stakeholders, assigns responsibilities, and facilitates coordination among business leaders, transferring and receiving teams, process owners, technology partners, and change management teams.
• Manages project risks, issues, assumptions, dependencies, and changes, assessing their impact on scope, timelines, resources, service delivery, quality, and operational readiness.
• Leads knowledge transfer and process-readiness activities, including process walkthroughs, documentation validation, work shadowing, reverse shadowing, proficiency assessments, certification, and readiness signoffs.
• Ensures operating procedures, process maps, work instructions, controls, training materials, access, technology, and resource requirements are complete, accurate, compliant, and ready for implementation.
• Coordinates cutover and go-live execution, including deployment plans, resource coverage, communications, contingency measures, and go/no-go recommendations based on established readiness criteria.
• Tracks and reports project and transition performance through KPIs, project status updates, readiness dashboards, and governance reviews; leads hyper-care, issue resolution, and corrective actions until stabilization criteria are achieved.
• Completes project closure and transition to steady-state operations, secures stakeholder acceptance, captures lessons learned, and applies transformation and continuous-improvement insights to strengthen future project delivery and transition practices.

About you

• Bachelor's degree in Business, Management, Industrial Engineering, or related field (required)
• 3+ years of experience in leading and supporting technical and non-technical projects in global business services/shared services (required)
• 3+ years of experience in leading and supporting transition projects, including design and execution of Knowledge Transfer strategies, work shadowing models, go-live readiness, and stabilization frameworks, ensuring successful delivery against defined performance, quality, and timeline objectives
• Formal training in change management (Prosci/ADKAR), process mining tools (e.g., Celonis, UiPath), Program and Project Management (PPM), Lean Six Sigma (preferred)
• Lean Six Sigma (Yellow/Green Belt), PMP, or PRINCE2 (preferred)